Ordering & Returns Policy
Ordering & Returns Policy
There are a few important things to keep in mind when returning a product you purchased.You can return unwanted items by post within 7 working days of receipt of your goods.- Delivery costs are included for UK addresses only
- Delivery via Royalmail “Signed For” service – please provide a delivery address where a signature can be obtained on delivery
- Additional postage fees will be incurred for delivery outside of the UK – we will contact you & quote the additional postage costs;
- Europe typically £8 USA & Australia Typically £15 depending on weight – We will refund your order if you do not wish to pay for the item and the extra shipping
- You have the right to cancel your order and return products unused and in their original undamaged packaging within 14 days of placing your order
- Please email us on therapy@dianenivern.com if you wish to cancel your order and return it - Returns address Diane Nivern Clinic Ltd 406 Bury New Rd Whitefield Manchester M45 7SX.
- You will be responsible for the costs of returning the product you wish to return
- If you have a complaint regarding the product or experience an allergic reaction to the product please call us on 01617961169 or email therapy@dianenivern.com
- Please bear in mind that our skincare products are cosmeceutical grade – not cosmetic – they have “active” ingredients. Some degree of “downtime”, mild irritation, dryness or flakiness may be experienced and should not be considered as an “allergic reaction” – Please contact us for guidance before returning your product
- In the event of an allergic reaction there must be no more than 10% of product used to be refunded. You must be willing to provide details and photographic evidence of the issue as we are obliged to report skin reactions to the product’s manufacturer
Ship your item back to Us
Returns address: 406 Bury New Road, Whitefield Manchester, M45 7SX, UK Please remember to ensure that the item you are returning is repackaged with all elements.Related Products
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Youki Wound Healing Cream (50ml)
Youki Skin Repair Cream is formulated to target the trauma of a wound on the skin, reducing the potential for scarring, and minimising changes in pigmentation. It’s suitable for healing post-surgical scars, as well as reducing the symptoms of fragile, thin, flaky, inflamed, or cracking skin conditions.
It can also be applied to stretch marks, dermatitis, eczema, psoriasis, sore or dehydrated skin.
DIANE'S TIP: This cream is part of an effective two-part wound healing system. There are two wound repair products that work best together to accelerate wound healing and repair the skin (Repair cream & Wound healer spray).
£69.99
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Youki Wound Healer Bio-Cell Spray (12ml)
Youki The Wound Healer Spray creates an environment for accelerated wound healing by providing a “scaffold” for new cells.
Youki Wound Healer Bio-Cell Spray is suitable for use on all kinds of wounds from superficial, everyday wounds including cuts, grazes, lacerations and minor burns. Individuals suffering from diabetic leg & foot ulcers have also benefited by using Youki Wound Healer Bio-Cell Spray
It assists by providing an invisible, protective layer that shields new cells as they grow. Healing progresses from the edges of the wound towards the centre.
It delivers a breathable barrier essential for optimum recovery.
DIANE'S TIP: This spray is part of an effective two-part wound healing system. There are two wound repair products that work best together to accelerate wound healing and repair the skin (Wound healer spray & Repair cream).
*To reduce the effects of scarring, we strongly recommend using this along with the Youki Skin Repair Cream.*
£29.99
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REVITALASH ADVANCED 3.5ml EYELASH CONDITIONER
REVITALASH ADVANCED 3.5ml EYELASH CONDITIONER
Stimulates the growth of eyelashes.
Whether eyelashes have been lost or damaged by eyelash extensions, illness, chemo or if you have sparse short eyelashes.
Clear formulation
Easy to apply - like a liquid eyeliner!
This new cosmetic formulation features the company's proprietary blend of functional cosmetic ingredients, including a selection of powerful peptides and botanicals, and is supported by clinical studies that show dramatic, eye-catching results.
The formula promises to have lash lovers seeing beautiful, youthful looking lashes in record time.
Clinical studies showed improved
appearance in only 3 weeks!
Ophthalmologist Tested
Dermatologist Tested
Allergy Tested
Clinically Tested
Non-irritating
Over 97% saw an improved appearance of eyelashes Over 92% reported they appreciated the ease of application
Over 92% reported that their eyelashes appeared more lush
Over 94% reported that their eyelashes appeared more youthful
3.5ml
Lasts approx 5-6 months!
Genuine RevitaLash Approved stockist
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Skinade Collagen Drink – Travel Sachets 30 days
Skinade Collagen Supplement Drink - Travel Sachets - 30 days
Drinking Skinade collagen drink on a daily basis promotes...- healthier looking skin
- more even toned skin
- younger looking skin
- increased skin hydration
- reduced appearance of fine lines and wrinkles
- more radiant skin
- reduction of cellulite
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Very Hardworkers Handcream 110g
A handcream for very dry skin - A best seller for 20 years because it REALLY works!
Deeply healing and repairing for cracked, inflamed, chapped skin Effective hand-cream to repair hands affected by constant hand washing or use of alcohol hand-sanitisers Packed with natural, healing, therapeutic beeswax, active Manuka honey, soothing & repairing plant essential oils. May be used on any severely dry skin, cracked skin be it your hands, feet, elbows or knees - excellent for torn cuticles Dry Skin / Sore Hands / Damaged Cuticles / Cracked Hands / Heels / Chapped Lips / Eczema Patches / Sensitive Skin All Apicare products are rich in healing Manuka Honey, plant oils and butters and are individually formulated to really help with dry problem skin, paraben and SLS free.
£17.50
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Brush-on-Block Mineral Powder Sunscreen SPF 30 – clear
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Brush-On-Block pure mineral, chemical free, broad spectrum UVA/ UVB sunscreen
- Available in Transparent or NEW Tan / Bronzer - specify in buyers notes
- Brush-on-Block provides SPF 30 Broad Spectrum protection. Easy brush-on application. You can use it often, re-apply it with ease and take it everywhere for effortless on-the-go sun protection whenever you need it.Brush-On-Block is perfect for golfers, outdoor sports, gardeners, runners. Invisible, transparent mineral powder sunscreen to avoid the greasy feel of cream sunscreen - Invisible feel. Nothing to "run" into your eyes if you sweat. Contains the naturally-occurring active mineral sunscreen ingredients titanium dioxide and zinc oxide, to provide full coverage, invisible, natural mineral sun protection that you simply brush on. No more messy, greasy lotions, sticks and sprays. It offers a fast, convenient and effective way to protect everyone's skin from the sun, - everyday. Brush-On-Block is a non-irritating, sweat and water resistant sunscreen that comes in a patent-pending, self-dispensing make up quality brush. Unlike chemical sunscreens which work by being absorbed into the skin, Brush-On-Block features natural minerals which sit on top of your skin and reflect the sun's rays away from your body. Since it is not absorbed into the skin Brush-On-Block is less likely to irritate the skin or clog pores, making it ideal for people with acne-prone or sensitive skin. Refillable - great value
- Sweat and Water Resistant
- No Chemical Sunscreen Ingredients
- Non Greasy
- Doesn't Sting Eyes
- Goes on Over or Under Makeup
- Non-irritating
- Won't Cause Breakouts
- Easy and Convenient
- Portable Self-dispensing Brush
- Great for Thinning Hair or Bald Spots
- Ideal for Men, Women and Children
- Invisible finish colour-free - ALSO AVAILABLE IN TAN BRONZER
- Perfect for men!
- Hypoallergenic
- Suits all skin types and colours
£25.99
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Susan Posnick Colorflo Mineral Powder Foundation – Golden Bronze M9
M9 Caramel / Golden Bronze Suits darker tans, Asian, Afro Caribbean skin tones
SIMPLY BRUSH AND GO COLORFLO mineral foundation in a luxurious, self-dispensing refillable brush. COLORFLO is invisible and weightless on the skin.
Finely milled mineral foundation that does not emphasise pores or lines like some products do.
With all natural ingredients, COLORFLO provides powerful and natural sun protection.
COLORFLO will not clog pores or irritate sensitive skin. In fact, the ingredients are so gentle, you can apply COLORFLO immediately after facials and gentle peels.
COLORFLO is offered in shades for every skin tone, plus the perfect Shimmer and the ideal Bronzer.
Benefits:
Invisible finish with flawless coverage, your skin....but better
Quick and easy application
Sun protection SPF 30
Compact and portable-great for travel, even goes with you on the plane
Enriched with Vitamins A and E to nourish the skin
Softens fine lines and doesn't crease
Water and sweat resistant
Hypo-allergenic – non irritating for sensitive skins
Non-comedogenic – won’t block pores
Anti –bacterial – suitable for acne prone skin
Environmentally thoughtful, with a refillable container
We use this product after our facials.
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Heliocare 360 Oil Free Gel – Facial Sunscreen SPF 50
Heliocare 360 Oil-Free, Hydrating, Oil controlling facial sunscreen SPF 50+
Oily Skin | Combination Skin | Sensitive Skin | Men & Women
An ultra-light mattifying lotion that melts into the skin with a dry-touch, matte finish. Recommended for oily, combination or spot prone skin - oil controlling, antimicrobial, antibacterial properties Formulated with advanced light filters and a Bioshield System that provides broad-spectrum protection against UVA, UVB, visible light and IR-A (infrared radiation -A) & blue computer light damage. Diane's Tips; You need to apply a facial sunscreen daily whatever the weather - day light, computer light and artificial lighting contribute to skin ageing. Spot prone skin will leave red or brown blemish marks if skin isn't hydrated and protected from light with a suitable daily sunscreen like this. I also recommend a Vitamin C serums like SkinCeuticals Phloretin Serum for oily, acne prone skin or SkinCeuticals Phloretin Gel for sensitive, spot prone or blemish marked skin and their hydrating, anti-inflammatory, blemish mark fading Skinceuticals Phyto Corrective serum
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Repair Me Handcream
Repair Me Handcream
RECOMMENDED BY GRACE TIMOTHY SUNDAY TELEGRAPH BEAUTY EXPERT
100% NATURAL & NATURALLY DERIVED Profoundly soothing Deeply moisturisingHelps to heal inflamed, chapped, cracked, very dry skin, over-washed hands
Suitable for eczema, psoriasis, dermatitis, gardeners' handcream, manual workers and those who work outdoors.
Manuka Honey has natural antimicrobial properties and supports healthy skin healing Available in hand bag travel sized 70g and 130g
£13.00 – £18.00
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