Ordering & Returns Policy
Ordering & Returns Policy
There are a few important things to keep in mind when returning a product you purchased.You can return unwanted items by post within 7 working days of receipt of your goods.- Delivery costs are included for UK addresses only
- Delivery via Royalmail “Signed For” service – please provide a delivery address where a signature can be obtained on delivery
- Additional postage fees will be incurred for delivery outside of the UK – we will contact you & quote the additional postage costs;
- Europe typically £8 USA & Australia Typically £15 depending on weight – We will refund your order if you do not wish to pay for the item and the extra shipping
- You have the right to cancel your order and return products unused and in their original undamaged packaging within 14 days of placing your order
- Please email us on therapy@dianenivern.com if you wish to cancel your order and return it - Returns address Diane Nivern Clinic Ltd 406 Bury New Rd Whitefield Manchester M45 7SX.
- You will be responsible for the costs of returning the product you wish to return
- If you have a complaint regarding the product or experience an allergic reaction to the product please call us on 01617961169 or email therapy@dianenivern.com
- Please bear in mind that our skincare products are cosmeceutical grade – not cosmetic – they have “active” ingredients. Some degree of “downtime”, mild irritation, dryness or flakiness may be experienced and should not be considered as an “allergic reaction” – Please contact us for guidance before returning your product
- In the event of an allergic reaction there must be no more than 10% of product used to be refunded. You must be willing to provide details and photographic evidence of the issue as we are obliged to report skin reactions to the product’s manufacturer
Ship your item back to Us
Returns address: 406 Bury New Road, Whitefield Manchester, M45 7SX, UK Please remember to ensure that the item you are returning is repackaged with all elements.Related Products
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Youki Wound Healer Bio-Cell Spray (12ml)
Youki The Wound Healer Spray creates an environment for accelerated wound healing by providing a “scaffold” for new cells.
Youki Wound Healer Bio-Cell Spray is suitable for use on all kinds of wounds from superficial, everyday wounds including cuts, grazes, lacerations and minor burns. Individuals suffering from diabetic leg & foot ulcers have also benefited by using Youki Wound Healer Bio-Cell Spray
It assists by providing an invisible, protective layer that shields new cells as they grow. Healing progresses from the edges of the wound towards the centre.
It delivers a breathable barrier essential for optimum recovery.
DIANE'S TIP: This spray is part of an effective two-part wound healing system. There are two wound repair products that work best together to accelerate wound healing and repair the skin (Wound healer spray & Repair cream).
*To reduce the effects of scarring, we strongly recommend using this along with the Youki Skin Repair Cream.*
£29.99
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YourZooki Vitamin C Liposomal Liquid 1000mg
Digestive Care, Skin & Wellbeing Products, Skin & Wound Healing, Vitamin C & Supplements for Healthy Skin
YourZooki Vitamin C Liposomal Supplement 1000mg (30 x 15ml sachets)
Vegan | Sugar Free | Gluten Free | Dairy Free | Alcohol Free | Tasty citrus flavour
YourZooki Vitamin C is BRITISH MADE and is a superior form of L-Ascorbic Vitamin C which is clinically proven to be the most potent version of Vitamin C and readily accepted as an antioxidant.
Consume straight from the sachet or add to water, mix into porridge or yoghurt 98% + Highly bio-available liposomal Vitamin C 1-2 sachets a day suggested | More can be taken during illness, infections, times of stress, travel, wound healing Free from artificial colour or flavouring Diane's Tip; Unlike some liposomal Vitamin C , YourZooki Vitamin C disperses in drinks, tastes lovely and is easy to swallow for those of us who don't like tablets.
£37.99
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Youki Wound Healing Cream (50ml)
Youki Skin Repair Cream is formulated to target the trauma of a wound on the skin, reducing the potential for scarring, and minimising changes in pigmentation. It’s suitable for healing post-surgical scars, as well as reducing the symptoms of fragile, thin, flaky, inflamed, or cracking skin conditions.
It can also be applied to stretch marks, dermatitis, eczema, psoriasis, sore or dehydrated skin.
DIANE'S TIP: This cream is part of an effective two-part wound healing system. There are two wound repair products that work best together to accelerate wound healing and repair the skin (Repair cream & Wound healer spray).
£69.99
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IMAGE MD restoring daily defense moisturiser SPF 50
Cosmeceutical Skincare Ranges, Facial Sun Protection, Facial Sunscreens, Heliocare Facial Sunscreens, Image MD, Image Skincare, Skin & Wellbeing Products
THIS PRODUCT IS TEMPORARILY OUT OF STOCK IN THE UK DUE TO SHIIPPING PROBLEMS FROM USA
Pease see Diane's alternative facial SPF 50 recommendations here;
EVY SPF 50 - elegant, moisturising, mousse texture, medical delivery system suitable even on sensitive skin / eyes
Heliocare Range - All SPF 50 - Choices for all skin types including anti-ageing and pigmentation prone skin
Medik8 Ultimate SPF 50 - every day facial sunscreen, computer / blue light filters
See all our SPF 50 facial sunscreens here
INDICATIONS:
All skin types, including post treatment skincare, hyperpigmentation, ageing and environmentally damaged skin.
This daily, lightweight, non-greasy moisturiser is infused with plant stem cell extracts that offers advanced SPF 50 broad-spectrum UVA/UVB and infrared protection.
Transparent zinc oxide in combination with effective antioxidants help to protect skin from free-radical damage while supporting the delay of the ageing process. Paraben free.
DIANE'S PRO TIP: After application of sunscreen, any excess product can be massaged on to the back of your hands to prevent sun damage!
£53.99
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Apicare 30% Manuka Therapy Cream
BEST ECZEMA THERAPY IN THE BEAUTY SHORTLIST AWARDS 2017
99.00% NATURAL.
This unique formula contains 30% active UMF 15+ Manuka honey to soothe and calm dry, irritated skin.
Contains a whopping 30% of Manuka honey and generous volumes of plant oils to maximise the healing properties of this amazing cream. Includes Propolis which has a high flavanoid content with anti-microbial and anti-inflammatory properties which further soothe skin.
Key Benefits
Manuka Therapy 30% Honey Creme contains 30 % active 16+ Manuka honey to soothe and calm dry, irritated skin. Rich in natural antioxidants from propolis and lots of hydrating plant oils help with tissue repair.
Helps treat rashes, chapped, dry, flaky skin. Provides soothing relief for psoriasis, eczema and dermatitis sufferers.
A great natural way to repair dry skin.
Fragrance free.
Diane's Tip; super soothing & skin healing Ideal for sore over washed hands. I've seen this product heal hairdresser's contact dermatitis "overnight" - apply at bedtime, put on cotton gloves a la Michael Jackson and wake up to softer, soothed skin.
£17.00
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Regima Sensorial Daily Protector SPF 25
Cosmeceutical Skincare Ranges, Facial Sun Protection, Heliocare Facial Sunscreens, RegimA Skin Treatments, Skin & Wellbeing Products
Regima Sensorial Daily Protector Day cream SPF 25 – Lightweight, refreshing, easily absorbed day cream with broad spectrum UVA / UVB SPF 25 sunscreen provides protection from the ageing effects of the sun.
Plant complexes provide intelligent skin care that is combined with Vitamin C to instantly protect your skin against sundamage
Effective cell, DNA and stem cell protection reduces skin redness, calms and promotes healthier looking, glowing skin.
Suitable for men and women of all ages, non-greasy
*SPF 25 Medium UVA/UVB Protection System*
DIANE’S TIP:
This cream contains a powerful antioxidant, Vitamin C. it is ideal for oily, acne prone or dry skin types. It will leave your skin with some serious hydration as well as anti ageing properties.
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Repair Me Handcream
Repair Me Handcream
RECOMMENDED BY GRACE TIMOTHY SUNDAY TELEGRAPH BEAUTY EXPERT
100% NATURAL & NATURALLY DERIVED Profoundly soothing Deeply moisturisingHelps to heal inflamed, chapped, cracked, very dry skin, over-washed hands
Suitable for eczema, psoriasis, dermatitis, gardeners' handcream, manual workers and those who work outdoors.
Manuka Honey has natural antimicrobial properties and supports healthy skin healing Available in hand bag travel sized 70g and 130g
£13.00 – £18.00
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Lamberts Acidophilus Extra 10 60 capsules
Lactobacillus Acidophilus La5
Bifidobacterium Bb12
10 Billion Bacteria
Our digestive system is colonised by billions of bacteria and most of them are harmless.
However, during times of stress, travel, illness, changes in the diet, and taking antibiotics,the Pill, steroids, the unfriendly, pathogenic bacteria sometimes overwhelm the friendly bacteria.
This can lead to disordered digestion, bloating, wind, thrush, cystitis, constipation or diarrhoea.
Lamberts Acidophilus Extra 10, is one of the UK's strongest probiotics.
Each capsule contains 10 billion friendly bacteria (at the time of manufacture) with the advantage that only one capsule per day needs to be taken.
The bacteria in Acidophilus Extra 10 are freeze dried with an acid stable polysaccharide matrix which surrounds the bacteria, helping to protect them from the highly acidic conditions they encounter in the stomach.
Lamberts Acidophilus Extra 10:
One of the UKs most recommended probiotics
Contains two strains of friendly bacteria that have been used in studies
Supplied in special packaging to maintain potency
Daily intake: 1 capsule
£18.99
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Clarisonic Body Brush Heads
Replacement heads for the Clarisonic Skin Cleansing Brush
Body: For cleansing areas of the body needing extra care and attention, including the décolleté, hands, arms, elbows and feet.
Genuine Clarisonic replacement brushead for body brush
Suitable for all Clarisonic brushes
£19.99
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Brush-On-Block Mineral Powder Sunscreen SPF 30
Cosmeceutical Skincare Ranges, Facial Sun Protection, Heliocare Facial Sunscreens, Skin & Wellbeing Products
Brush-On-Block pure loose mineral powder, chemical free, broad spectrum UVA/ UVB sunscreen
Available in Transparent or Bronzer- Brush-on-Block provides SPF 30 Broad Spectrum protection. Easy brush-on application. You can use it often, re-apply it with ease and take it everywhere for effortless on-the-go sun protection whenever you need it.
- Brush-On-Block is perfect for golfers, outdoor sports, gardeners, runners Invisible, transparent mineral powder sunscreen to avoid the greasy feel of cream sunscreen - Invisible feel. Nothing to "run" into your eyes if you sweat.
- Contains the naturally-occurring active mineral sunscreen ingredients titanium dioxide and zinc oxide, to provide full coverage, invisible, natural mineral sun protection that you simply brush on. No more messy, greasy lotions, sticks and sprays.
- Brush-on-Block provides a fast, convenient and effective way to protect everyone's skin from the sun & visible light damage everyday.
- Brush-On-Block is a non-irritating, sweat and water resistant sunscreen that comes in a self-dispensing make up quality brush. Unlike chemical sunscreens which work by being absorbed into the skin, Brush-On-Block features natural minerals which sit on top of your skin and reflect the sun's rays away from your body.Since it is not absorbed into the skin Brush-On-Block is less likely to irritate the skin or clog pores, making it ideal for people with acne-prone or sensitive skin.Refillable - great value
- Sweat and Water Resistant
- No Chemical Sunscreen Ingredients
- Non Greasy
- Doesn't Sting Eyes
- Goes on Over or Under Makeup
- Non-irritating
- Won't Cause Breakouts
- Easy and Convenient
- Portable Self-dispensing Brush
- Great for Thinning Hair or Bald Spots - undetectable
- Ideal for Men, Women and Children
- Invisible finish colour-free - ALSO AVAILABLE IN TAN BRONZER
- Perfect for men!
- Hypoallergenic
- Suits all skin types and colours
£34.99
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