Ordering & Returns Policy
Ordering & Returns Policy
There are a few important things to keep in mind when returning a product you purchased.You can return unwanted items by post within 7 working days of receipt of your goods.- Delivery costs are included for UK addresses only
- Delivery via Royalmail “Signed For” service – please provide a delivery address where a signature can be obtained on delivery
- Additional postage fees will be incurred for delivery outside of the UK – we will contact you & quote the additional postage costs;
- Europe typically £8 USA & Australia Typically £15 depending on weight – We will refund your order if you do not wish to pay for the item and the extra shipping
- You have the right to cancel your order and return products unused and in their original undamaged packaging within 14 days of placing your order
- Please email us on therapy@dianenivern.com if you wish to cancel your order and return it - Returns address Diane Nivern Clinic Ltd 406 Bury New Rd Whitefield Manchester M45 7SX.
- You will be responsible for the costs of returning the product you wish to return
- If you have a complaint regarding the product or experience an allergic reaction to the product please call us on 01617961169 or email therapy@dianenivern.com
- Please bear in mind that our skincare products are cosmeceutical grade – not cosmetic – they have “active” ingredients. Some degree of “downtime”, mild irritation, dryness or flakiness may be experienced and should not be considered as an “allergic reaction” – Please contact us for guidance before returning your product
- In the event of an allergic reaction there must be no more than 10% of product used to be refunded. You must be willing to provide details and photographic evidence of the issue as we are obliged to report skin reactions to the product’s manufacturer
Ship your item back to Us
Returns address: 406 Bury New Road, Whitefield Manchester, M45 7SX, UK Please remember to ensure that the item you are returning is repackaged with all elements.Related Products
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Heliocare 360 Oil Free Gel – Facial Sunscreen SPF 50
Heliocare 360 Oil-Free, Hydrating, Oil controlling facial sunscreen SPF 50+
Oily Skin | Combination Skin | Sensitive Skin | Men & Women
An ultra-light mattifying lotion that melts into the skin with a dry-touch, matte finish. Recommended for oily, combination or spot prone skin - oil controlling, antimicrobial, antibacterial properties Formulated with advanced light filters and a Bioshield System that provides broad-spectrum protection against UVA, UVB, visible light and IR-A (infrared radiation -A) & blue computer light damage. Diane's Tips; You need to apply a facial sunscreen daily whatever the weather - day light, computer light and artificial lighting contribute to skin ageing. Spot prone skin will leave red or brown blemish marks if skin isn't hydrated and protected from light with a suitable daily sunscreen like this. I also recommend a Vitamin C serums like SkinCeuticals Phloretin Serum for oily, acne prone skin or SkinCeuticals Phloretin Gel for sensitive, spot prone or blemish marked skin and their hydrating, anti-inflammatory, blemish mark fading Skinceuticals Phyto Corrective serum
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Repair Me Handcream
Repair Me Handcream
RECOMMENDED BY GRACE TIMOTHY SUNDAY TELEGRAPH BEAUTY EXPERT
100% NATURAL & NATURALLY DERIVED Profoundly soothing Deeply moisturisingHelps to heal inflamed, chapped, cracked, very dry skin, over-washed hands
Suitable for eczema, psoriasis, dermatitis, gardeners' handcream, manual workers and those who work outdoors.
Manuka Honey has natural antimicrobial properties and supports healthy skin healing Available in hand bag travel sized 70g and 130g
£13.00 – £18.00
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Toucan Eco iii Hypochlorous Generator Makes Eco-Friendly Disinfectant Cleaner
Make your own eco-friendly, non toxic disinfectant from just salt + water
KILLS 99.99% of all micro-organisms - including coronavirus viruses, E. Coli, MRSA, listeria!
The Toucan-Eco iii system makes a highly effective, tested & proven disinfectant cleaning solution in just 5 minutes from water and salt using electrochemical activation to make hypochlorous and hypochlorite Toucan Eco™ - III is a small "kettle" sized unit able to make a litre of ECAS (electro-chemically-acitvated-solution) for use on all surfaces in only 5 minutes – whenever you need it. The solution replaces up to 85% of your cleaning chemicals reducing the amount of toxic / bleach based cleaners in your home or business.With the increased need for scrupulous hygiene at home and in your work place the Toucan Eco will help to keep your environment hygienically clean without toxic, irritating chemicals, reducing plastic waste and saving you money.
- The solution is non-toxic, hypoallergenic, kills instantly with long-lasting effects
- Safe on skin - can be used hand sanitising like alcohol and antibacterial-based hand gels.
- You can also clean raw vegetables/fruit before rinsing in fresh tap water.
- Spray onto toys, phones*, keyboards*, sanitise supermarket shopping and "touch-points", desks, pens, bathrooms, kitchens, work tops, toilets, sinks, mirrors, floors, windows, carpets, upholstery, car interiors, door handles, purses, handbags and much more with the solution. (* don't over saturate & wipe off promptly)
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Dermaroller Cool Sheet Masks
Sheet masks have gained a huge celebrity following for their intensely hydrating, skin smoothing, plumping and firming action on tired looking, irritated skin
Hydrating, cooling, soothing, firming, nourishing sheet masks infused with a hydrating hyaluronic acid, Vitamin E, soothing ceramide and wrinkle relaxing Matrixyl- Intensively hydrates the skin
- Soothing & Calming to irritated skin
- Ideal before special events or parties
- Use on long haul flights to rehydrate skin
- Use after facial surgery, after chemical peel or after micro-skin needling treatments
- Cooling calming hydrating for sensitive, redness prone & menopausal skin issues
£94.99
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Youki Wound Healing Cream (50ml)
Youki Skin Repair Cream is formulated to target the trauma of a wound on the skin, reducing the potential for scarring, and minimising changes in pigmentation. It’s suitable for healing post-surgical scars, as well as reducing the symptoms of fragile, thin, flaky, inflamed, or cracking skin conditions.
It can also be applied to stretch marks, dermatitis, eczema, psoriasis, sore or dehydrated skin.
DIANE'S TIP: This cream is part of an effective two-part wound healing system. There are two wound repair products that work best together to accelerate wound healing and repair the skin (Repair cream & Wound healer spray).
£69.99
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YourZooki Vitamin C Liposomal Liquid 1000mg
YourZooki Vitamin C Liposomal Supplement 1000mg (30 x 15ml sachets)
Vegan | Sugar Free | Gluten Free | Dairy Free | Alcohol Free Tasty citrus flavourYourZooki Vitamin C is BRITISH MADE and is a superior form of L-Ascorbic Vitamin C which is clinically proven to be the most potent version of Vitamin C and readily accepted as an antioxidant.
Consume straight from the sachet or add to water, mix into porridge or yoghurt 98% + Highly bio-available liposomal Vitamin C 1-2 sachets a day suggested | More can be taken during illness, infections, times of stress, travel, wound healing Free from artificial colour or flavouring Diane's Tip; Unlike some liposomal Vitamin C , YourZooki Vitamin C disperses in drinks, tastes lovely and is easy to swallow for those of us who don't like tablets.
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Skinade Collagen Supplement Drink
Skinade Regular Ready-to-Drink bottles - 30 days supply
Drinking Skinade collagen drink on a daily basis promotes...- healthier looking skin
- more even toned skin
- younger looking skin
- increased skin hydration
- reduced appearance of fine lines and wrinkles
- more radiant skin
- reduction of cellulite
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RegimA Laser Azu-Repair Post Peel Gel – The “Blue Gel”
Cosmeceutical Skincare Ranges, RegimA Skin Treatments, Skin & Wellbeing Products, Skin & Wound Healing
Regima Laser-Azu Repair Gel Post Peel Gel - "The Blue Gel"
We use and recommend this after treatments which cause redness or irritation to the skin such as microdermabrasion, peels, microneedling, laser skin or hair removal, dermaplaning, semi-permanent make-up, microblading or tattoos. Application of RegimA Laser Azu-Repair Post Peel Gel - or as my clients call it - The "Blue Gel" holds in moisture preventing crusting and accelerating the healing process.- Promotes healthy skin healing
- Aids skin recovery after injury or surgery
- Soothes, calms, reduces redness
- Anti-inflammatory, anti-oxidant
- Anti-irritant, anti-bacterial
- Supports new collagen production for scar less healing
- Improves skin elasticity
- Moisturising, rehydrating - prevents moisture loss from inflamed skin
- Assists with skin regeneration
See below for full ingredients and actions
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Altrient C Liposomal Liquid Vitamin C
PLEASE SEE OUR ALTERNATIVE PRODUCT : BRITISH MADE YOURZOOKI LIPOSOMAL VITAMIN C 1000mg
High strength liposomal liquid Vitamin C with 98% absorption delivered to your cells
Many times more powerful than other non-liposomal oral forms of Vitamin C Easy to swallow liquid supplement - add to a glass of water Vitamin C is necessary for skin & tissue repair - Altrient C has been shown to improve skin firmness by 61% Vitamin C supports your immune system to fight & recover from infection, stress & illness Vitamin C supports uptake of iron reducing fatigue WHEAT FREE * GMO FREE * VEGAN
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Heliocare 360 Invisible Spray 200ML
Heliocare 360 Invisible Spray SPF 50 gives you maximum coverage of filters (UVA, UVB, IR-A, HEV) in a convenient spray format with an invisible finish. It combines antioxidants and DNA repairers that protect the skin from damage caused by solar radiation.
Refreshing, fast drying and effective even on wet skin.
Water resistant | Non Sticky |Suitable for sensitive skin
DIANES TIP: No one around to get your back? No problem! With its continuous photo-protective spray and invisible finish, you're guaranteed to be protected and covered evenly.
£28.99
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