Ordering & Returns Policy
Ordering & Returns Policy
There are a few important things to keep in mind when returning a product you purchased.You can return unwanted items by post within 7 working days of receipt of your goods.- Delivery costs are included for UK addresses only
- Delivery via Royalmail “Signed For” service – please provide a delivery address where a signature can be obtained on delivery
- Additional postage fees will be incurred for delivery outside of the UK – we will contact you & quote the additional postage costs;
- Europe typically £8 USA & Australia Typically £15 depending on weight – We will refund your order if you do not wish to pay for the item and the extra shipping
- You have the right to cancel your order and return products unused and in their original undamaged packaging within 14 days of placing your order
- Please email us on therapy@dianenivern.com if you wish to cancel your order and return it - Returns address Diane Nivern Clinic Ltd 406 Bury New Rd Whitefield Manchester M45 7SX.
- You will be responsible for the costs of returning the product you wish to return
- If you have a complaint regarding the product or experience an allergic reaction to the product please call us on 01617961169 or email therapy@dianenivern.com
- Please bear in mind that our skincare products are cosmeceutical grade – not cosmetic – they have “active” ingredients. Some degree of “downtime”, mild irritation, dryness or flakiness may be experienced and should not be considered as an “allergic reaction” – Please contact us for guidance before returning your product
- In the event of an allergic reaction there must be no more than 10% of product used to be refunded. You must be willing to provide details and photographic evidence of the issue as we are obliged to report skin reactions to the product’s manufacturer
Ship your item back to Us
Returns address: 406 Bury New Road, Whitefield Manchester, M45 7SX, UK Please remember to ensure that the item you are returning is repackaged with all elements.Related Products
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Skinade Collagen Drink – Travel Sachets 30 days
Skinade Collagen Supplement Drink - Travel Sachets - 30 days
Drinking Skinade collagen drink on a daily basis promotes...- healthier looking skin
- more even toned skin
- younger looking skin
- increased skin hydration
- reduced appearance of fine lines and wrinkles
- more radiant skin
- reduction of cellulite
£109.99
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Lamberts Probioguard Probiotics 60 capsules
4 Billion bacteria per capsule
Probioguard is suitable for:
People considering travelling abroad
People who have used a course of antibiotics
People with regular bloating problems or on-going digestive disturbances.
This product is stored in refrigerated conditions until despatch to ensure maximum potency.
The special pot also contains an inbuilt desiccant, as viability of probiotics is largely determined by the moisture content of the atmosphere surrounding the capsules.
This product is suitable for people of all ages.
Daily intake: 2 capsules
£19.99
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Vitage Daily Cleansing Cloths – Double sided facial cleansing cloths (Pack of 3)
Circadia Skincare, Cosmeceutical Skincare Ranges, Image Ageless, Image Iluma, Image MD, Image Ormedic Organic Skincare, Image Skincare, Image Skincare Clear Cell for Acne, Image Skincare Vital C, Medik8 Skincare, RegimA Skin Treatments, Skin & Wellbeing Products, Skinceuticals
Boost your cleansing routine with Vitage Essential Daily Cleansing Cloths - double sided facial cleansing cloths
Cleansing your skin is more effective when you use a clean face cloth to remove cleansers or face wash. Skin will be fresher, smoother and cleaner Boost the results of your cleansing routine with this multi-functional cleansing cloth to achieve professional results at home. These double sided face cleansing cloths provide gentle exfoliation to rid the skin of dead cells without causing irritation, refining your skin texture Benefits of Vitage Essential Daily Cleansing Cloths: Can be used once or twice a day with any cleanser, exfoliator or face mask Suitable for all skin types including sensitive skin. Effectively removes cleanser residue, makeup, dirt and skin debris Easily removes clay face masks without any mess Beneficial for all skin types, all ages How to use: Massage your favourite face wash, cleanser or balm into your skin for a minute Wet the Essential Daily Cleansing Cloth with warm water and squeeze out thoroughly Use the muslin side of your cloth to remove the cleanser from the skin and gently exfoliate; this side can also be used for the removal of face masks Gently wipe the skin and rinse cloth until all cleanser residue is removed For professional results, apply a second layer of cleanser and use the moistened micro-fibre side of your cloth to buff the skin, refine texture and help to reduce the appearance of pores. Size: Comes as a box of 3
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Clarisonic Brush Head Normal Skin
Genuine Clarisonic Brush Heads for Clarisonic Skin Cleansing Brush
Normal Skin:
Perfect for normal skin, shaving prep, and for use on the décolleté and body.
£19.99
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Very Hardworkers Handcream 110g
A handcream for very dry skin - A best seller for 20 years because it REALLY works!
Deeply healing and repairing for cracked, inflamed, chapped skin Effective hand-cream to repair hands affected by constant hand washing or use of alcohol hand-sanitisers Packed with natural, healing, therapeutic beeswax, active Manuka honey, soothing & repairing plant essential oils. May be used on any severely dry skin, cracked skin be it your hands, feet, elbows or knees - excellent for torn cuticles Dry Skin / Sore Hands / Damaged Cuticles / Cracked Hands / Heels / Chapped Lips / Eczema Patches / Sensitive Skin All Apicare products are rich in healing Manuka Honey, plant oils and butters and are individually formulated to really help with dry problem skin, paraben and SLS free.
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Heliocare 360 Oil Free Gel – Facial Sunscreen SPF 50
Heliocare 360 Oil-Free, Hydrating, Oil controlling facial sunscreen SPF 50+
Oily Skin | Combination Skin | Sensitive Skin | Men & Women
An ultra-light mattifying lotion that melts into the skin with a dry-touch, matte finish. Recommended for oily, combination or spot prone skin - oil controlling, antimicrobial, antibacterial properties Formulated with advanced light filters and a Bioshield System that provides broad-spectrum protection against UVA, UVB, visible light and IR-A (infrared radiation -A) & blue computer light damage. Diane's Tips; You need to apply a facial sunscreen daily whatever the weather - day light, computer light and artificial lighting contribute to skin ageing. Spot prone skin will leave red or brown blemish marks if skin isn't hydrated and protected from light with a suitable daily sunscreen like this. I also recommend a Vitamin C serums like SkinCeuticals Phloretin Serum for oily, acne prone skin or SkinCeuticals Phloretin Gel for sensitive, spot prone or blemish marked skin and their hydrating, anti-inflammatory, blemish mark fading Skinceuticals Phyto Corrective serum
£26.95
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YourZooki Vitamin C Liposomal Liquid 1000mg
Digestive Care, Skin & Wellbeing Products, Skin & Wound Healing, Vitamin C & Supplements for Healthy Skin
YourZooki Vitamin C Liposomal Supplement 1000mg (30 x 15ml sachets)
Vegan | Sugar Free | Gluten Free | Dairy Free | Alcohol Free | Tasty citrus flavour
YourZooki Vitamin C is BRITISH MADE and is a superior form of L-Ascorbic Vitamin C which is clinically proven to be the most potent version of Vitamin C and readily accepted as an antioxidant.
Consume straight from the sachet or add to water, mix into porridge or yoghurt 98% + Highly bio-available liposomal Vitamin C 1-2 sachets a day suggested | More can be taken during illness, infections, times of stress, travel, wound healing Free from artificial colour or flavouring Diane's Tip; Unlike some liposomal Vitamin C , YourZooki Vitamin C disperses in drinks, tastes lovely and is easy to swallow for those of us who don't like tablets.
£37.99
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Dermaroller Cool Sheet Masks
Dermaroller Cool Sheet Masks | Hydrating Skin calming, soothing sheet masks | Box of 10 sheet masks
Sheet masks have gained a huge celebrity following for their intensely hydrating, skin smoothing, plumping and firming action on tired looking, irritated skin
Hydrating, cooling, soothing, firming, nourishing sheet masks infused with a hydrating hyaluronic acid, Vitamin E, soothing ceramide and wrinkle relaxing Matrixyl- Intensively hydrates the skin
- Soothing & Calming to irritated skin
- Ideal before special events or parties
- Use on long haul flights to rehydrate skin
- Use after facial surgery, after chemical peel or after micro-skin needling treatments
- Cooling calming hydrating for sensitive, redness prone & menopausal skin issues
£89.99
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Calecim Restorative Hydration Cream
Calecim RESTORATIVE HYDRATION CREAM
Hydrating moisturiser for all skin types Revives dry, tired and stressed skin Supports skin's recovery after facial treatments such as peels, mirconeedling, laser or cosmetic surgery Helps prevent skin aging; chronic dryness can lead to a breakdown of elastin and collagen fibres, leading to premature aging Instantly plumps and hydrates, with visible improvement in fine lines, shadows and skin texture with continued use HYALURONIC ACID SKINCARE'S FAVORITE HYDRATOR Hyaluronic Acid (HA) is naturally produced by our body. It is also found in many serums and creams because of its ability to hold and retain water, with visible benefits in plumping and hydrating the skin NATURALLY SECRETED BY CORD LINING STEM CELLS Hyaluronic Acid is also naturally secreted by our patented source of stem cells.Restorative Hydration Cream is the only moisturising cream in the world that uses HA from Cord Lining Stem Cells 83% Increase in hyaluronic acid production - skin is deeply hydrated 42% Increase in skin cell proliferation - skin is thicker, firmer, smoother, wrinkles reducedCalecim Restorative Hydration Cream can be used in conjunction with Calecim Multi-Action Cream for skin healing & rejuvenation For more details see DESCRIPTION tab below
£59.99 – £160.00
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Youki Wound Healing Cream (50ml)
Youki Skin Repair Cream is formulated to target the trauma of a wound on the skin, reducing the potential for scarring, and minimising changes in pigmentation. It’s suitable for healing post-surgical scars, as well as reducing the symptoms of fragile, thin, flaky, inflamed, or cracking skin conditions.
It can also be applied to stretch marks, dermatitis, eczema, psoriasis, sore or dehydrated skin.
DIANE'S TIP: This cream is part of an effective two-part wound healing system. There are two wound repair products that work best together to accelerate wound healing and repair the skin (Repair cream & Wound healer spray).
£69.99
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