Ordering & Returns Policy
Ordering & Returns Policy
There are a few important things to keep in mind when returning a product you purchased.You can return unwanted items by post within 7 working days of receipt of your goods.- Delivery costs are included for UK addresses only
- Delivery via Royalmail “Signed For” service – please provide a delivery address where a signature can be obtained on delivery
- Additional postage fees will be incurred for delivery outside of the UK – we will contact you & quote the additional postage costs;
- Europe typically £8 USA & Australia Typically £15 depending on weight – We will refund your order if you do not wish to pay for the item and the extra shipping
- You have the right to cancel your order and return products unused and in their original undamaged packaging within 14 days of placing your order
- Please email us on therapy@dianenivern.com if you wish to cancel your order and return it - Returns address Diane Nivern Clinic Ltd 406 Bury New Rd Whitefield Manchester M45 7SX.
- You will be responsible for the costs of returning the product you wish to return
- If you have a complaint regarding the product or experience an allergic reaction to the product please call us on 01617961169 or email therapy@dianenivern.com
- Please bear in mind that our skincare products are cosmeceutical grade – not cosmetic – they have “active” ingredients. Some degree of “downtime”, mild irritation, dryness or flakiness may be experienced and should not be considered as an “allergic reaction” – Please contact us for guidance before returning your product
- In the event of an allergic reaction there must be no more than 10% of product used to be refunded. You must be willing to provide details and photographic evidence of the issue as we are obliged to report skin reactions to the product’s manufacturer
Ship your item back to Us
Returns address: 406 Bury New Road, Whitefield Manchester, M45 7SX, UK Please remember to ensure that the item you are returning is repackaged with all elements.Related Products
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Very Hardworkers Handcream 110g
A handcream for very dry skin - A best seller for 20 years because it REALLY works!
Deeply healing and repairing for cracked, inflamed, chapped skin Effective hand-cream to repair hands affected by constant hand washing or use of alcohol hand-sanitisers Packed with natural, healing, therapeutic beeswax, active Manuka honey, soothing & repairing plant essential oils. May be used on any severely dry skin, cracked skin be it your hands, feet, elbows or knees - excellent for torn cuticles Dry Skin / Sore Hands / Damaged Cuticles / Cracked Hands / Heels / Chapped Lips / Eczema Patches / Sensitive Skin All Apicare products are rich in healing Manuka Honey, plant oils and butters and are individually formulated to really help with dry problem skin, paraben and SLS free.
£17.50
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Heliocare Sun Touch Hydragel SPF 50
Heliocare Sun Touch Hydragel SPF 50 Oil-free, hydrating, easy to use, light to the touch formulation, providing an additional touch of moisture and a healthy bronze shimmer.
For all skin types, particularly those that need a touch of brightness.
Suitable for use after facial procedures such as microdermabrasion, peels, IPL or laser.
UVA/UVB filters: Ultra-advanced mineral filters and non-mineral filters expertly combined to provide high level UVA/UVB protection with an elegant skin-feel and look.
Photobiological protectants Fernblock: Natural fern extract rich in polyphenols and flavonoids, combined with Green Tea extract, provides biological photo-protection.
Protection enhancers: Ultrasomes; naturally derived endonucleases help provide DNA protection and repair.
Sunspheres: increase the effectiveness of the UVA/UVB filters.
Hyaluronic Acid & Aloe Vera: Intense moisturising agents to hydrate and soothe dryer skin.
£26.99
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Youki Wound Healer Skin Repair Cream (12ml)
Youki Skin Repair Cream is formulated to target the trauma of a wound on the skin, reducing the potential for scarring, and minimising changes in pigmentation. It’s suitable for healing post-surgical scars, as well as reducing the symptoms of fragile, thin, flaky, inflamed, or cracking skin conditions.
It can also be applied to stretch marks, dermatitis, eczema, psoriasis, sore or dehydrated skin, and it delivers a breathable barrier essential for optimum recovery.
DIANE'S TIP: This cream is part of an effective two-part wound healing system. There are two wound repair products that work best together to accelerate wound healing and repair the skin (Repair cream & Wound healer spray).
(50ml size available)
£29.99
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Toucan Eco iii Eco-Friendly Sanitiser & Disinfectant Cleaner
Make your own eco-friendly, non toxic disinfectant from just salt + water
KILLS 99.99% of all micro-organisms - including coronavirus viruses, E. Coli, MRSA, listeria!
The Toucan-Eco iii system makes a highly effective, tested & proven disinfectant cleaning solution in just 5 minutes from water and salt using electrochemical activation to make hypochlorous and hypochlorite Toucan Eco™ - III is a small "kettle" sized unit able to make a litre of ECAS (electro-chemically-acitvated-solution) for use on all surfaces in only 5 minutes – whenever you need it. The solution replaces up to 85% of your cleaning chemicals reducing the amount of toxic / bleach based cleaners in your home or business.With the increased need for scrupulous hygiene at home and in your work place the Toucan Eco will help to keep your environment hygienically clean without toxic, irritating chemicals, reducing plastic waste and saving you money.
- The solution is non-toxic, hypoallergenic, kills instantly with long-lasting effects
- Safe on skin - can be used hand sanitising like alcohol and antibacterial-based hand gels.
- You can also clean raw vegetables/fruit before rinsing in fresh tap water.
- Spray onto toys, phones*, keyboards*, sanitise supermarket shopping and "touch-points", desks, pens, bathrooms, kitchens, work tops, toilets, sinks, mirrors, floors, windows, carpets, upholstery, car interiors, door handles, purses, handbags and much more with the solution. (* don't over saturate & wipe off promptly)
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Dermaroller Cool Sheet Masks
Sheet masks have gained a huge celebrity following for their intensely hydrating, skin smoothing, plumping and firming action on tired looking, irritated skin
Hydrating, cooling, soothing, firming, nourishing sheet masks infused with a hydrating hyaluronic acid, Vitamin E, soothing ceramide and wrinkle relaxing Matrixyl- Intensively hydrates the skin
- Soothing & Calming to irritated skin
- Ideal before special events or parties
- Use on long haul flights to rehydrate skin
- Use after facial surgery, after chemical peel or after micro-skin needling treatments
- Cooling calming hydrating for sensitive, redness prone & menopausal skin issues
£94.99
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Youki Wound Healing Cream (50ml)
Youki Skin Repair Cream is formulated to target the trauma of a wound on the skin, reducing the potential for scarring, and minimising changes in pigmentation. It’s suitable for healing post-surgical scars, as well as reducing the symptoms of fragile, thin, flaky, inflamed, or cracking skin conditions.
It can also be applied to stretch marks, dermatitis, eczema, psoriasis, sore or dehydrated skin.
DIANE'S TIP: This cream is part of an effective two-part wound healing system. There are two wound repair products that work best together to accelerate wound healing and repair the skin (Repair cream & Wound healer spray).
£69.99
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YourZooki Vitamin C Liposomal Liquid 1000mg
YourZooki Vitamin C Liposomal Supplement 1000mg (30 x 15ml sachets)
Vegan | Sugar Free | Gluten Free | Dairy Free | Alcohol Free Tasty citrus flavourYourZooki Vitamin C is BRITISH MADE and is a superior form of L-Ascorbic Vitamin C which is clinically proven to be the most potent version of Vitamin C and readily accepted as an antioxidant.
Consume straight from the sachet or add to water, mix into porridge or yoghurt 98% + Highly bio-available liposomal Vitamin C 1-2 sachets a day suggested | More can be taken during illness, infections, times of stress, travel, wound healing Free from artificial colour or flavouring Diane's Tip; Unlike some liposomal Vitamin C , YourZooki Vitamin C disperses in drinks, tastes lovely and is easy to swallow for those of us who don't like tablets.
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Heliocare 360 Invisible Spray 200ML
Heliocare 360 Invisible Spray SPF 50 gives you maximum coverage of filters (UVA, UVB, IR-A, HEV) in a convenient spray format with an invisible finish. It combines antioxidants and DNA repairers that protect the skin from damage caused by solar radiation.
Refreshing, fast drying and effective even on wet skin.
Water resistant | Non Sticky |Suitable for sensitive skin
DIANES TIP: No one around to get your back? No problem! With its continuous photo-protective spray and invisible finish, you're guaranteed to be protected and covered evenly.
£28.99
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RegimA Laser Azu-Repair Post Peel Gel – The “Blue Gel”
Cosmeceutical Skincare Ranges, Skin & Wellbeing Products, Skin & Wound Healing, RegimA Skin Treatments
Regima Laser-Azu Repair Gel Post Peel Gel - "The Blue Gel"
We use and recommend this after treatments which cause redness or irritation to the skin such as microdermabrasion, peels, microneedling, laser skin or hair removal, dermaplaning, semi-permanent make-up, microblading or tattoos. Application of RegimA Laser Azu-Repair Post Peel Gel - or as my clients call it - The "Blue Gel" holds in moisture preventing crusting and accelerating the healing process.- Promotes healthy skin healing
- Aids skin recovery after injury or surgery
- Soothes, calms, reduces redness
- Anti-inflammatory, anti-oxidant
- Anti-irritant, anti-bacterial
- Supports new collagen production for scar less healing
- Improves skin elasticity
- Moisturising, rehydrating - prevents moisture loss from inflamed skin
- Assists with skin regeneration
See below for full ingredients and actions
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Susan Posnick Colourflo Mineral Foundation M1 – Porcelain
M1 - Porcelain complexions
SIMPLY BRUSH AND GO COLORFLO mineral foundation in a luxurious, self-dispensing refillable brush. COLORFLO is invisible and weightless on the skin.
Finely milled mineral foundation that does not emphasise pores or lines like some products do.
With all natural ingredients, COLORFLO provides powerful and natural sun protection.
COLORFLO will not clog pores or irritate sensitive skin. In fact, the ingredients are so gentle, you can apply COLORFLO immediately after facials and gentle peels.
COLORFLO is offered in shades for every skin tone, plus the perfect Shimmer and the ideal Bronzer.
M1 Porcelain
M2 Fair-Slightly yellow base
M3 Light Neutral
M4 Light Beige
M5 Apricot
M6 Medium-Slightly pink base
M7 Medium Beige
M8 Golden Beige
M9 Caramel
M10 Nutmeg
M11 Toffee
M12 Chestnut
Benefits:
Invisible finish with flawless coverage, your skin....but better
Quick and easy application
Sun protection SPF 25
Compact and portable-great for travel, even goes with you on the plane
Enriched with Vitamins A and E to nourish the skin
Softens fine lines and doesn't crease
Water and sweat resistant
Hypo-allergenic, non-comedogenic and anti -bacterial
Environmentally thoughtful with a refillable container
We use this product after our facials.
£39.99
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