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Ordering & Returns Policy
Ordering & Returns Policy
There are a few important things to keep in mind when returning a product you purchased.You can return unwanted items by post within 7 working days of receipt of your goods.
- Delivery costs are included for UK addresses only
- Delivery via Royalmail “Signed For” service – please provide a delivery address where a signature can be obtained on delivery
- Additional postage fees will be incurred for delivery outside of the UK – we will contact you & quote the additional postage costs;
- Europe typically £8 USA & Australia Typically £15 depending on weight – We will refund your order if you do not wish to pay for the item and the extra shipping
- You have the right to cancel your order and return products unused and in their original undamaged packaging within 14 days of placing your order
- Please email us on therapy@dianenivern.com if you wish to cancel your order and return it - Returns address Diane Nivern Clinic Ltd 406 Bury New Rd Whitefield Manchester M45 7SX.
- You will be responsible for the costs of returning the product you wish to return
- If you have a complaint regarding the product or experience an allergic reaction to the product please call us on 01617961169 or email therapy@dianenivern.com
- Please bear in mind that our skincare products are cosmeceutical grade – not cosmetic – they have “active” ingredients. Some degree of “downtime”, mild irritation, dryness or flakiness may be experienced and should not be considered as an “allergic reaction” – Please contact us for guidance before returning your product
- In the event of an allergic reaction there must be no more than 10% of product used to be refunded. You must be willing to provide details and photographic evidence of the issue as we are obliged to report skin reactions to the product’s manufacturer
Ship your item back to Us
Returns address:
406 Bury New Road, Whitefield Manchester, M45 7SX, UK
Please remember to ensure that the item you are returning is repackaged with all elements.
Our offers
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Skinceuticals CE Ferulic Serum 30mls
CE Ferulic Serum - Diane Nivern's ALL time favourite skincare product! Awarded Best Topical Skincare in Medical Aesthetic Awards 2008
Revolutionary antioxidant serum * Delivers an unprecedented 8 times the skin's natural protection against UV photoaging * Neutralises free radicals that break down collagen and accelerate skin ageing * Helps build new collagen * Provides unmatched antioxidant protection. More protection means more youthful looking skin and better defence against environmental ageing."If you only buy one serious piece of skincare make it CE Ferulic - I personally recommend this product" - Diane Nivern
Peer Review Clinical Trials and Research shows:
- Sunscreens only block 45-55% of free radicals, leaving skin vulnerable to environmental damage
- C E Ferulic provides 8x UV photoprotection and unprecedented anti-ageing benefits
- C E Ferulic reduces sunburn cells up to 96% in UV irradiated skin
- C E Ferulic prevents thymine dimers- the DNA mutations associated with skin cancer
- Benefits
- Maximum anti-aging results - better than any one antioxidant alone
- Neutralises free radical damage and protects against oxidative stress - the factors that lead to premature aging, loss of elasticity and hyper-pigmentation
- Once absorbed, can't be washed or rubbed off Use every morning before moisturiser and sunscreen.
Why do I need this product?
Think of an apple, cut in half and exposed to the air. It will quickly go brown and bad. If you dipped it in lemon juice it wouldn't. Lemon juice is rich in Vitamin C (Ascorbic Acid) which prevents oxidation thus stopping the apple from going bad. Our faces are exposed to air, pollution, UV in daylight (not even necessarily sunshine / heat) and our own oxygen waste products from breathing and stress. All of these factors conspire to turn skin "bad" and speed up our ageing process - think of it as human rust. Antioxidant serums prevent this from happening.GENUINE UK STOCK FROM AN APPROVED SKINCEUTICALS SPECIALIST LEVEL CLINIC FREE DELIVERY £119.99Add to basket
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Medik8 C-Tetra 30ml
Professional Strength Pro-Collagen Synthesis
Super Antioxidant SerumA revolutionary ultra-stable Vitamin C serum to combat sun-induced damage to the skin,
help trigger collagen production,
help reduce retinol and peel related redness, increase the skin's elasticity and density as well as improve the skin's texture and brighten the complexion.Contains 3% Tetrahexyldecyl Ascorbate, the new lipid-based vitamin C derivative shown to be 4 times more potent than the equivalent concentration of regular vitamin C (L-ascorbic acid) plus synergistic d-alpha (natural) vitamin E.Suitable for individuals in their mid-20s to mid-30s with all skin types.
£34.99Add to basket
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Skinceuticals Serum 10 Antioxidant Serum 30mls
Powerful antioxidant serum.
Counteracts the ageing effects of daylight, UV, Infrared, pollution, smoking and stress.For all skin types or conditions to help restore healthy looking skin
Formulated with advanced antioxidant technology - 10% L-Ascorbic Acid proven to be absorbed into cells and used as an antioxidant.
Lightweight, fast-absorbing serum combines skin brightening ferulic acid with 10% pure vitamin C to enhance antioxidant performance.
Contains skin hydrating hyaluronic acid.Ideal for use on younger skins under 35
Assists with brightening of sun damage, pigmentation and blemish marks from spotsBeneficial for skin prone to follicultis, shaving rash and ingrowing hairs.
Proven delivery of L-ascorbic acid to the skin in concentrations proven to be effectiveL Ascorbic acid is the only version of Vitamin C that the cells recognise as an active antioxidant!
£59.99Add to basket
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Susan Posnick Colorflo Mineral Powder Foundation – Golden Bronze M9
M9 Caramel Suits darker tans, Asian, Afro Caribbean skin tonesSIMPLY BRUSH AND GO COLORFLO mineral foundation in a luxurious, self-dispensing refillable brush. COLORFLO is invisible and weightless on the skin.
Finely milled mineral foundation that does not emphasise pores or lines like some products do.With all natural ingredients, COLORFLO provides powerful and natural sun protection.
COLORFLO will not clog pores or irritate sensitive skin. In fact, the ingredients are so gentle, you can apply COLORFLO immediately after facials and gentle peels.COLORFLO is offered in shades for every skin tone, plus the perfect Shimmer and the ideal Bronzer.Benefits:Invisible finish with flawless coverage, your skin....but better
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Image Ageless Total Pure Hyaluronic Filler
Pure hyaluronic hydrating skin serum plumps and fills lines with concentrated botanical-derived hyaluronic acid, infused with apricot essential oil, Vitamin B5 and potent anti-oxidant Vitamin E.Skin feels hydrated in just one application. Smooth and plump skin without an injection.Skin type:
Dry/dehydrated, lax skin, post-peel, rosacea, inflamed skin.Benefits
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Heliocare SPF 50 Hydragel Touch of Sun
Oil-free,hydrating, easy to use, light to the touch formulation, providing an additional touch of moisture and a healthy shimmer.
For all skin types, particularly those that need a touch of brightness.Suitable for use after facial procedures such as microdermabrasion, peels, IPL or laser.UVA/UVB filters: Ultra-advanced mineral filters and non-mineral filters expertly combined to provide high level UVA/UVB protection with an elegant skin-feel and look.Photobiological protectants Fernblock: Natural fern extract rich in polyphenols and flavonoids, combined with Green Tea extract, provides biological photo-protection.Protection enhancers: Ultrasomes; naturally derived endonucleases help provide DNA protection and repair.Sunspheres: increase the effectiveness of the UVA/UVB filters.Hyaluronic Acid & Aloe Vera: Intense moisturising agents to hydrate and soothe dryer skin.
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Susan Posnick Colorflo Mineral Powder Foundation M3
M3 Light Neutral Suits most pale skins - our best sellerSIMPLY BRUSH AND GO COLORFLO mineral foundation in a luxurious, self-dispensing refillable brush. COLORFLO is invisible and weightless on the skin.
Finely milled mineral foundation that does not emphasise pores or lines like some products do.With all natural ingredients, COLORFLO provides powerful and natural sun protection.
COLORFLO will not clog pores or irritate sensitive skin. In fact, the ingredients are so gentle, you can apply COLORFLO immediately after facials and gentle peels.COLORFLO is offered in shades for every skin tone, plus the perfect Shimmer and the ideal Bronzer.Benefits:Invisible finish with flawless coverage, your skin....but better
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Sun protection SPF 30
Compact and portable-great for travel, even goes with you on the plane
Enriched with Vitamins A and E to nourish the skin
Softens fine lines and doesn't crease
Water and sweat resistant
Hypo-allergenic – non irritating for sensitive skinsNon-comedogenic – won’t block poresAnti –bacterial – suitable for acne prone skin
Environmentally thoughtful, with a refillable containerWe use this product after our facials.
£39.99Add to basket
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Susan Posnick Colorflo Mineral Powder Foundation M7 – Medium Beige
M7 Medium Beige - suits blondes light tan
SIMPLY BRUSH AND GO COLORFLO mineral powder foundation in a luxurious, self-dispensing refillable brush. COLORFLO is invisible and weightless on the skin.SIMPLY BRUSH AND GO COLORFLO mineral powder foundation in a luxurious, self-dispensing refillable brush. COLORFLO is invisible and weightless on the skin.
Finely milled mineral powder foundation that does not emphasise pores or lines like some products do.With all natural ingredients, COLORFLO provides powerful and natural sun protection.
COLORFLO will not clog pores or irritate sensitive skin. In fact, the ingredients are so gentle, you can apply COLORFLO immediately after facials and gentle peels.M1 Porcelain
M2 Fair-Slightly yellow base
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Compact and portable-great for travel, even goes with you on the plane
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Environmentally thoughtful, with a refillable containerWe use this product after our facials.
£39.99Add to basket
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Skinceuticals Brightening UV Defense 30ml
Daily moisturiser with UVA / UVB SPF 30 and Hyperbright technology to actively prevent the darkening of pigment in the skin.Use as your daily moisturiser
Cosmetically elegant – non greasy
Sheer, no white residue
Satin finish makes an excellent make up baseIdeal to prevent the formation of irregular skin tones or hyperpigmentation.Use over antioxidant serums such as Antioxidants CE Ferulic or Phloretin CF to further prevent the darkening of pigmentation
FREE DELIVERYGenuine Skinceuticals UK Stockist and Clinic
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Skinade Collagen Drink Travel Sachets 30 days supply
Cosmeceutical Skincare Ranges, Skin & Wellbeing Products, Skinade, Skinceuticals, Medik8 Skincare, Image Skincare, Circadia Skincare, RegimA Skin Treatments, Pigmentation Skincare, Mens Skincare
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Drinking Skinade on a daily basis promotes...- healthier looking skin
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Skinceuticals Ultra Facial Defense SPF 50 30ml
Moisturiser AND Sunscreen in one!
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Very light texture
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Long tasting hydration over 12 hours
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Iluma Intense Brightening Eye Cream 15ml
Lightens pigmentation in eye areaBrightens and Fades dark under eye circlesReduces puffinessFirms and Tightens lines, crow's feet and lax skin around eyesEyes instantly look firmer, brighter and more radiant with long term results visible in 6 weeksIdeal for all skin types with impressive results seen in clinic for our clients of colourParaben free.£59.99Call us to order this product
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Image Prevention+ Tinted Moisturiser SPF 30
Image Skincare Prevention + Tinted Moisturiser SPF 30 is enriched with essential vitamins and potent anti-oxidants as free radical scavengers -Colour adjusts to suits most skin colours to give an even natural appearancePure physical broad spectrum high UVA/UVB moisturiser provides an even skin tone and healthy glow while protecting against the damaging effects of the sun.
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Moisturiser, make up and physical UVA UVB sunscreen all in one product
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Excellent make-up base or substitute
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