Ordering & Returns Policy
Ordering & Returns Policy
There are a few important things to keep in mind when returning a product you purchased.You can return unwanted items by post within 7 working days of receipt of your goods.- Delivery costs are included for UK addresses only
- Delivery via Royalmail “Signed For” service – please provide a delivery address where a signature can be obtained on delivery
- Additional postage fees will be incurred for delivery outside of the UK – we will contact you & quote the additional postage costs;
- Europe typically £8 USA & Australia Typically £15 depending on weight – We will refund your order if you do not wish to pay for the item and the extra shipping
- You have the right to cancel your order and return products unused and in their original undamaged packaging within 14 days of placing your order
- Please email us on therapy@dianenivern.com if you wish to cancel your order and return it - Returns address Diane Nivern Clinic Ltd 406 Bury New Rd Whitefield Manchester M45 7SX.
- You will be responsible for the costs of returning the product you wish to return
- If you have a complaint regarding the product or experience an allergic reaction to the product please call us on 01617961169 or email therapy@dianenivern.com
- Please bear in mind that our skincare products are cosmeceutical grade – not cosmetic – they have “active” ingredients. Some degree of “downtime”, mild irritation, dryness or flakiness may be experienced and should not be considered as an “allergic reaction” – Please contact us for guidance before returning your product
- In the event of an allergic reaction there must be no more than 10% of product used to be refunded. You must be willing to provide details and photographic evidence of the issue as we are obliged to report skin reactions to the product’s manufacturer
Ship your item back to Us
Returns address: 406 Bury New Road, Whitefield Manchester, M45 7SX, UK Please remember to ensure that the item you are returning is repackaged with all elements.Our offers
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Skinceuticals Serum 10 Antioxidant Serum 30mls
Skinceuticals Serum 10 - Powerful antioxidant serum
Counteracts the ageing effects of daylight, UV, Infrared, pollution, smoking and stress. For all skin types or conditions to help restore healthy looking skin Formulated with advanced antioxidant technology - 10% L-Ascorbic Acid proven to be absorbed into cells and used as an antioxidant. Lightweight, fast-absorbing serum combines skin brightening ferulic acid with 10% pure vitamin C to enhance antioxidant performance. Contains skin hydrating hyaluronic acid. Ideal for use on younger skins under 35 Assists with brightening of sun damage, pigmentation and blemish marks from spots Beneficial for skin prone to follicultis, shaving rash and ingrowing hairs. Proven delivery of L-ascorbic acid to the skin in concentrations proven to be effective L Ascorbic acid is the only version of Vitamin C that the cells recognise as an active antioxidant!
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Skinceuticals CE Ferulic Serum 30mls
CE Ferulic Serum - Diane Nivern's ALL time favourite skincare product!
Revolutionary antioxidant serum * Delivers an unprecedented 8 times the skin's natural protection against UV & HEVL sun damage / light damage * Neutralises free radicals that break down collagen and accelerate skin ageing * Helps build new collagen * Provides unmatched antioxidant protection
* Helps inhibit cellular changes that can contribute to skin cancer
More protection means more youthful looking skin and better defence against environmental ageing.
"If you only buy one serious piece of skincare make it CE Ferulic - I personally recommend this product" - Diane Nivern
Peer Review Clinical Trials and Research shows:
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Sunscreens only block 45-55% of free radicals, leaving skin vulnerable to environmental damage
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C E Ferulic provides 8x UV photo (light) protection and unprecedented anti-ageing benefits
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C E Ferulic reduces sunburn cells up to 96% in UV irradiated skin
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C E Ferulic prevents thymine dimers- the DNA mutations associated with skin cancer
- Maximum anti-ageing results - better than any one antioxidant alone
- Neutralises free radical damage and protects against oxidative stress - the factors that lead to premature ageing, loss of elasticity and hyper-pigmentation
- Once absorbed, can't be washed or rubbed off Use every morning before moisturiser and sunscreen.
Why do I need this product?
Think of an apple, cut in half and exposed to the air. It will quickly go brown and bad. If you dipped it in lemon juice it wouldn't. Lemon juice is rich in Vitamin C (Ascorbic Acid) which prevents oxidation thus stopping the apple from going bad. Our faces are exposed to air, pollution, UV in day-light (not just sun-shine) and HEVL blue light from phone and computers and our own oxygen waste products from breathing and stress. All of these factors conspire to turn skin "bad" and speed up our ageing process - think of it as human rust. Antioxidant serums prevent this from happening. GENUINE UK STOCK FROM AN APPROVED SKINCEUTICALS SPECIALIST LEVEL CLINIC See below for more reasons why you need this in your routineRelated Products
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Heliocare Sun Touch Hydragel SPF 50
Heliocare Sun Touch Hydragel SPF 50 Oil-free, hydrating, easy to use, light to the touch formulation, providing an additional touch of moisture and a healthy bronze shimmer.
For all skin types, particularly those that need a touch of brightness.
Suitable for use after facial procedures such as microdermabrasion, peels, IPL or laser.
UVA/UVB filters: Ultra-advanced mineral filters and non-mineral filters expertly combined to provide high level UVA/UVB protection with an elegant skin-feel and look.
Photobiological protectants Fernblock: Natural fern extract rich in polyphenols and flavonoids, combined with Green Tea extract, provides biological photo-protection.
Protection enhancers: Ultrasomes; naturally derived endonucleases help provide DNA protection and repair.
Sunspheres: increase the effectiveness of the UVA/UVB filters.
Hyaluronic Acid & Aloe Vera: Intense moisturising agents to hydrate and soothe dryer skin.
£26.99
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Image Vital C Hydrating Cleanser
Our best selling cleanser!
Lightweight, creamy, hydrating cleanser that removes ALL make up and impurities.
Treats environmentally damaged skin, giving it a renewed, nourished and silky smooth feel.
Ideal for all skins including dull, dry and sensitive, redness prone skin and those needing more moisture.
Post Peel/Post Operative Dry,Dehydrated, Rosacea, Sensitive, Irritated acne skin
Quenches the skin with essential vitamins
Gently removes makeup and residue
Improves skin texture and tone
Excellent for Sensitive Skin
£32.00
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Image Skincare Prevention+ Tinted SPF 30
Cosmeceutical Skincare Ranges, Facial Sun Protection, Image Ageless, Image Clear Cell for Acne, Image Iluma, Image MD, Image Skincare, Image Vital C
Image Skincare Prevention + Tinted Moisturiser SPF 30 with Digital Aging Defense™
This daily tinted moisturiser provides broad-spectrum, pure mineral protection against the sun’s harmful UVA / UVB rays from DAYLIGHT with Digital Aging Defense™ to protect skin from the ageing effects of HEV - High Energy Visible Light (HEV Light), the bright blue light emitted by computers, phones, artificial lighting and environmental damage from city pollution.
Sheer tinted formula spreads easily, delivering a hint of colour that subtly evens out skin tone and gives the skin a healthy glow.
SKIN TYPES All skin types – satin / matte finish – Especially suitable for combination to oily skin or for dry skins when applied over a hydrating serum and / or moisturiser
£53.00
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Image Skincare Age Defy Collection
Image Skincare Age Defy Collection - Skincare Sets - Limited Availability
Exceptional Value for Money individual Retail Value is £210 - The Age Defy Collection is £120 whilst stocks last!
The MAX Cleanser - Stem Cell Facial Cleanser - face wash
Advanced polypeptides and plant-derived stem cell technology to turn cleansing into a luxurious experience. Creamy gel face wash that is soap, sulphates, SLS-free. Ideal every day face wash for men and women of all skin types Physician formulated for: All skin types ; Aging skin | Sensitive skin | 118ml RRP £36Image Vital C Hydrating Repair Creme
Rich, non-greasy, repairing facial moisturising cream for dry, irritated, redness prone skin. Ceramides help to prevent the evaporation of moisture by forming a protective barrier on the skin, while vitamins nourish and hyaluronic acid helps retain moisture. Physician formulated for: | Aging skin | Dry, dehydrated skin |Redness-prone skin 57g RRP £86Image Ageless Total Pure Hyaluronic Filler Serum
A concentrated facial serum which hydrates, plumps and firms your skin. Contains six molecule sizes of hydrating, water retaining hyaluronic acids to rapidly smooth away the appearance of wrinkles. Delivers an immediate, noticeable boost of hydration. Use on face, neck, upper chest, lips and back of hands Physician formulated for: Dehydrated Skin |Loss of firmness / fullness | Post Treatment Skin 30ml RRP £84iMASK Firming Transformation Mask Sample Size
This luxurious, shimmery blue mask supports the skin’s ability to resist stress that contributes to the visible signs of skin aging. It contains rare pepper berry plant extract to promote skin’s well-being. It helps bring skin into balance, hydrating with hyaluronic acid as high-purity clays and jojoba beads gently polish away dullness for improved texture, tightness and tone. Skin is left feeling plump, smooth and firm.Iluma Intense Brightening Serum Sample Sized
This quick-absorbing serum addresses both skin discoloration and redness, offering a calming and brightening solution for irritated, sun-damaged and sensitive skin. A blend of botanical brighteners and vitamin C encourages a clear, even-toned complexion. Ideal for those skins that prefer a hydroquinone-free product.Presented in a quality gift box
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Image Ageless Anti-Ageing Serum 50ml
Image Ageless-anti-aging-serum
Exfoliating AHA serum with lactic & glycolic acids, Deeply penetrating hydrating hyaluronic acid, antioxidants and stem cells for smoother, brighter, glowing skin. A unique cosmeceutical blend of alpha hydroxy acids in such as lactic acid in combination with apple stem cell technology. Protects skin cells against oxidative stress and combats the ageing effects on the skin. An anti-oxidant blend hydrates for luminous, glowing skin. Vectorise technology for time released delivery into the skin over 24 hours Can be used for all skin types.- BENEFITS:
- Apple Stem Cells protects skin's own stem cells.
- Multi-hydroxy acid smoothes fine lines
- Exfoliates - promotes healthy cell renewal
- Enhances skin clarity
- Improves skin texture and tone
- Hydrating, plumping & smoothing
- Paraben Free
£85.00
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Image Ageless Total Repair Creme
Glycolic & Retinol Anti-Ageing night repair cream delivers vitamins and nutrients in a time-release formula for visibly firmer skin.
Works overnight to repair, resurface, brighten and firm skin.
Use at night only - we strongly recommend the use of one of our sunscreen for day time wear when using this product
£85.00
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Image Skincare Beauty Sleep Gift Set
Image Ageless, Image Clear Cell for Acne, Image Iluma, Image MD, Image Skincare, Image Vital C, Ormedic Organic Skincare
Image Skincare Set - A luxurious night time ritual set which helps keep your skin radiant, hydrated and nourished.
The set includes TWO types of treatment mask; Deeply hydrating VITAL C Hydrating Overnight gel-serum mask revitalises & brightens dull, dry skin iMASK hydrating hydrogel sheet masks WHAT’S INSIDE: the MAX™ stem cell facial cleanser 118 mL VITAL C hydrating anti-aging serum 15 mL VITAL C hydrating overnight mask 57 g I MASK hydrating hydrogel sheet mask 2 masks Silk sleep mask IMAGE Skincare cosmetic bag Cleanse your skin, apply the sheet mask for 30 mins, remove then massage in some VITAL C hydrating anti-aging serum and your favourite moisturiser OR Cleanse your skin, I recommend using a face cloth to gently exfoliate your face, then apply an even layer of the VITAL C hydrating overnight mask, allow it to absorb whilst relaxing or overnight during sleep ( non-greasy, non-sticky texture) wash off then apply the VITAL C hydrating anti-aging serum and your favourite moisturiser Valued at £165.00 including a spacious satin-lined, vegan leather cosmetic bag, what more could you wish for? Products are suitable for all skin types - Makes an ideal "Lockdown" home facial treatment
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Image VITAL C HYDRATING ANTI AGEING SERUM
Hydrating
Soothing
Anti Ageing
Relaxes wrinkle contraction
Use under day or night creams
Pharmaceutical grade Vitamin C serum minimises and soothes the visible effects of environmentally damaged skin.
Vitamins A, C and E anti-oxidants nourish the skin to create healthy, youthful glowing skin.
Fights free radicals
Ideal for ALL skin types.
BENEFITS
Rosacea and Eczema - Soothes and Calms
Dry, Dehydrated - Rejuvenates dull, dry, tired skin
Sun Damaged, Sun Burned - Minimises and smooths visible effects of stress and fatigue
Acne, Oily - Combats dryness with acneic skin
Contains a mixture of peptides which relax muscle contraction to soften facial lines and wrinkles
Paraben Free
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Image Clear Cell Salicylic Cleanser
This foaming,non SLS - Salicylic acid based gel cleanser gently removes makeup and eliminates excess oil.
Gently exfoliates dead skin cells and keeps skin smooth, soft and shine free.
Ideal for oily-acne prone skin and teenagers.
Suitable for mild to moderate acne.
Please call us to place your order or click on ENQUIRE below
£30
£30.00
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Image VITAL C Hydrating Overnight Masque
A lightweight, overnight treatment for dry skin with a gel texture formulated to deliver intense hydration into dry, stressed skin.
Upon application it releases a flood of antioxidants, hyaluronic acid, vitamins and anti-ageing peptides to provide a youthful, brighter, healthier-looking complexion.
SKIN TYPE
Dry or dehydrated skin; sensitive or irritated skin; post-treatment use.
To order this product, please call the clinic 01617961169
£79.99
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