Ordering & Returns Policy
Ordering & Returns Policy
There are a few important things to keep in mind when returning a product you purchased.You can return unwanted items by post within 7 working days of receipt of your goods.- Delivery costs are included for UK addresses only
- Delivery via Royalmail “Signed For” service – please provide a delivery address where a signature can be obtained on delivery
- Additional postage fees will be incurred for delivery outside of the UK – we will contact you & quote the additional postage costs;
- Europe typically £8 USA & Australia Typically £15 depending on weight – We will refund your order if you do not wish to pay for the item and the extra shipping
- You have the right to cancel your order and return products unused and in their original undamaged packaging within 14 days of placing your order
- Please email us on therapy@dianenivern.com if you wish to cancel your order and return it - Returns address Diane Nivern Clinic Ltd 406 Bury New Rd Whitefield Manchester M45 7SX.
- You will be responsible for the costs of returning the product you wish to return
- If you have a complaint regarding the product or experience an allergic reaction to the product please call us on 01617961169 or email therapy@dianenivern.com
- Please bear in mind that our skincare products are cosmeceutical grade – not cosmetic – they have “active” ingredients. Some degree of “downtime”, mild irritation, dryness or flakiness may be experienced and should not be considered as an “allergic reaction” – Please contact us for guidance before returning your product
- In the event of an allergic reaction there must be no more than 10% of product used to be refunded. You must be willing to provide details and photographic evidence of the issue as we are obliged to report skin reactions to the product’s manufacturer
Ship your item back to Us
Returns address: 406 Bury New Road, Whitefield Manchester, M45 7SX, UK Please remember to ensure that the item you are returning is repackaged with all elements.Our offers
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Skinceuticals Serum 10 Antioxidant Serum 30mls
Skinceuticals Serum 10 - Powerful antioxidant serum
Counteracts the ageing effects of daylight, UV, Infrared, pollution, smoking and stress. For all skin types or conditions to help restore healthy looking skin Formulated with advanced antioxidant technology - 10% L-Ascorbic Acid proven to be absorbed into cells and used as an antioxidant. Lightweight, fast-absorbing serum combines skin brightening ferulic acid with 10% pure vitamin C to enhance antioxidant performance. Contains skin hydrating hyaluronic acid. Ideal for use on younger skins under 35 Assists with brightening of sun damage, pigmentation and blemish marks from spots Beneficial for skin prone to follicultis, shaving rash and ingrowing hairs. Proven delivery of L-ascorbic acid to the skin in concentrations proven to be effective L Ascorbic acid is the only version of Vitamin C that the cells recognise as an active antioxidant!
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Skinceuticals CE Ferulic Serum 30mls
CE Ferulic Serum - Diane Nivern's ALL time favourite skincare product!
Revolutionary antioxidant serum * Delivers an unprecedented 8 times the skin's natural protection against UV & HEVL sun damage / light damage * Neutralises free radicals that break down collagen and accelerate skin ageing * Helps build new collagen * Provides unmatched antioxidant protection
* Helps inhibit cellular changes that can contribute to skin cancer
More protection means more youthful looking skin and better defence against environmental ageing.
"If you only buy one serious piece of skincare make it CE Ferulic - I personally recommend this product" - Diane Nivern
Peer Review Clinical Trials and Research shows:
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Sunscreens only block 45-55% of free radicals, leaving skin vulnerable to environmental damage
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C E Ferulic provides 8x UV photo (light) protection and unprecedented anti-ageing benefits
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C E Ferulic reduces sunburn cells up to 96% in UV irradiated skin
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C E Ferulic prevents thymine dimers- the DNA mutations associated with skin cancer
- Maximum anti-ageing results - better than any one antioxidant alone
- Neutralises free radical damage and protects against oxidative stress - the factors that lead to premature ageing, loss of elasticity and hyper-pigmentation
- Once absorbed, can't be washed or rubbed off Use every morning before moisturiser and sunscreen.
Why do I need this product?
Think of an apple, cut in half and exposed to the air. It will quickly go brown and bad. If you dipped it in lemon juice it wouldn't. Lemon juice is rich in Vitamin C (Ascorbic Acid) which prevents oxidation thus stopping the apple from going bad. Our faces are exposed to air, pollution, UV in day-light (not just sun-shine) and HEVL blue light from phone and computers and our own oxygen waste products from breathing and stress. All of these factors conspire to turn skin "bad" and speed up our ageing process - think of it as human rust. Antioxidant serums prevent this from happening. GENUINE UK STOCK FROM AN APPROVED SKINCEUTICALS SPECIALIST LEVEL CLINIC See below for more reasons why you need this in your routineRelated Products
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Heliocare 360 Fluid Cream SPF 50 50ML
Heliocare 360 Fluid Cream SPF 50 - 50ml Protects skin against UVA, UVB, visible light & infrared-A with SPF 50 and PA++++ which also helps to reduce development of pigmentation
Combination Skin | Dry Skin | Normal Skin | Sensitive Skin | Men & Women
Lightweight, easily absorbed, non-greasy moisturising facial sunscreen for normal to dry skin including sensitive skin Protects against the ageing effect of UVA UVB day-light and HEV Light computer light & infrared What's HEV light? Sources of blue light include mobile phones, computers, laptop, tablets and TVs, as well as artificial lighting from fluorescent and LED lights. The sun also emits blue light, so we're exposed to blue light almost everywhere. Blue light is proven to cause damage in the deeper layers of the skin, leading to skin ageing, weakening of skin's barrier function and inflammation of skin cells leading to cellular changes & uneven pigmentation. A light cream that leaves skin soft and hydrated with a dewy finish. The subtle natural colour of the product, although not a tint, also helps to even the skin tone. It’s perfect for dry or more mature skin or following facial treatmentsUltimate skin protection
Supercharged anti-oxidant Fernblock® protects skin health Anti-oxidants Vitamins C & E plus green tea extract counteract the damage from light & pollution exposure Dewy finish gives an even toned radiance to skin Alcohol free | Non-comedogenic - won't block your pores
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Image The Max Eye Creme
One of the best day and night eye creams - one that does it ALL!
Hydrates
Brightens dark circles and pigmentation
Relaxes Wrinkles & crows feet
Reduces puffiness & bags
Prevents ageing effects free radical damage from internal & external aggravation.
Contains high concentrations of growth-factors derived from plant stem cells to protect skin cells and prevent ageing effects caused by free radical damage.
This luxurious cream contains grape, alpine edelweiss and apple stem cells for maximum age prevention.
3 Phase Product:
Correction - Peptides
Prevention - Stem Cells
Nutrition - Botanical Agents
Skin Problems and benefits
Ageing skin: Prevents cell ageing
Fine lines: Corrective peptide blend for rejuvenation
Wrinkles: Reduces the appearance of fine lines and wrinkles
Dry skin: Reduces puffiness and dark circles
Sensitive skin: Reduces inflammation
Paraben Free
We can't this sell online so please call us to order or
£58
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Image Skincare Age Defy Collection
Image Skincare Age Defy Collection - Skincare Sets - Limited Availability
Exceptional Value for Money individual Retail Value is £210 - The Age Defy Collection is £120 whilst stocks last!
The MAX Cleanser - Stem Cell Facial Cleanser - face wash
Advanced polypeptides and plant-derived stem cell technology to turn cleansing into a luxurious experience. Creamy gel face wash that is soap, sulphates, SLS-free. Ideal every day face wash for men and women of all skin types Physician formulated for: All skin types ; Aging skin | Sensitive skin | 118ml RRP £36Image Vital C Hydrating Repair Creme
Rich, non-greasy, repairing facial moisturising cream for dry, irritated, redness prone skin. Ceramides help to prevent the evaporation of moisture by forming a protective barrier on the skin, while vitamins nourish and hyaluronic acid helps retain moisture. Physician formulated for: | Aging skin | Dry, dehydrated skin |Redness-prone skin 57g RRP £86Image Ageless Total Pure Hyaluronic Filler Serum
A concentrated facial serum which hydrates, plumps and firms your skin. Contains six molecule sizes of hydrating, water retaining hyaluronic acids to rapidly smooth away the appearance of wrinkles. Delivers an immediate, noticeable boost of hydration. Use on face, neck, upper chest, lips and back of hands Physician formulated for: Dehydrated Skin |Loss of firmness / fullness | Post Treatment Skin 30ml RRP £84iMASK Firming Transformation Mask Sample Size
This luxurious, shimmery blue mask supports the skin’s ability to resist stress that contributes to the visible signs of skin aging. It contains rare pepper berry plant extract to promote skin’s well-being. It helps bring skin into balance, hydrating with hyaluronic acid as high-purity clays and jojoba beads gently polish away dullness for improved texture, tightness and tone. Skin is left feeling plump, smooth and firm.Iluma Intense Brightening Serum Sample Sized
This quick-absorbing serum addresses both skin discoloration and redness, offering a calming and brightening solution for irritated, sun-damaged and sensitive skin. A blend of botanical brighteners and vitamin C encourages a clear, even-toned complexion. Ideal for those skins that prefer a hydroquinone-free product.Presented in a quality gift box
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Heliocare Advanced Spray SPF50 200ML
This nourishing yet non-greasy spray contains both mineral and non-mineral UV filters to limit sun-induced inflammation and premature ageing. This also contains a unique ingredient Fernblock™ (an extract sourced from a fern with the ability to protect itself against the sun’s rays) which inhibits DNA damage within the cells.
Maintain smooth, even skin from head to toe with the Heliocare Spray.
Suitable for sensitive and reactive skin
DIANES TIP: This convenient spray sunscreen takes out the hassle and chore of applying sunscreen. With just a few sprays on your exposed body parts and you're done. ideal if you get prickly heat rash.
Take this on your next holiday, thank me later!
£28.99
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Image VITAL C HYDRATING ANTI AGEING SERUM
Hydrating
Soothing
Anti Ageing
Relaxes wrinkle contraction
Use under day or night creams
Pharmaceutical grade Vitamin C serum minimises and soothes the visible effects of environmentally damaged skin.
Vitamins A, C and E anti-oxidants nourish the skin to create healthy, youthful glowing skin.
Fights free radicals
Ideal for ALL skin types.
BENEFITS
Rosacea and Eczema - Soothes and Calms
Dry, Dehydrated - Rejuvenates dull, dry, tired skin
Sun Damaged, Sun Burned - Minimises and smooths visible effects of stress and fatigue
Acne, Oily - Combats dryness with acneic skin
Contains a mixture of peptides which relax muscle contraction to soften facial lines and wrinkles
Paraben Free
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Image Ageless Total Pure Hyaluronic Filler (30ml)
Pure hyaluronic hydrating skin serum plumps and fills lines with concentrated plant-derived, non-animal, hyaluronic acid, infused with soothing apricot oil, anti-inflammatory Vitamin B5 and potent antioxidant Vitamin E.
Skin feels deeply hydrated with each application. Smooths and plumps skin without an injection.
Skin type:
Dry/dehydrated, lax skin, post-peel, rosacea, inflamed skin.
Benefits
Highly concentrated and plant derived hyaluronic acid serum immediately plumps skin and increases moisture for all skin types.
18% Hyaluronic Acid smooths skin without injections while apricot oil provides additional hydration and skin soothing
To order this product, please call the clinic on 01617961169
£74.99
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Image Ageless Total Resurfacing Masque
An exfoliating blend of Glycolic and Salicylic acids resurfaces the skin, gently sloughing off dead cells.
A lightening blend diminishes brown spots.
Clears skin of blackheads, spots, ingrown hairs
This is truly a home mini-peel!
Apply 1-3 times per week for glowing skin.
Great for all skin types.
£47.00
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Heliocare 360 Invisible Spray 200ML
Heliocare 360 Invisible Spray SPF 50 gives you maximum coverage of filters (UVA, UVB, IR-A, HEV) in a convenient spray format with an invisible finish. It combines antioxidants and DNA repairers that protect the skin from damage caused by solar radiation.
Refreshing, fast drying and effective even on wet skin.
Water resistant | Non Sticky |Suitable for sensitive skin
DIANES TIP: No one around to get your back? No problem! With its continuous photo-protective spray and invisible finish, you're guaranteed to be protected and covered evenly.
£28.99
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Image The Max Serum
Reconstructive Rejuvenation
BENEFITS:
Breakthrough plant-derived Apple Stem Cell technology
Prevention of cell damage
Reduces wrinkles due to facial expression
Relaxes crow's feet
Paraben Free
This revolutionary day and night serum rejuvenates your skin in a new dimension.
The multi layered technology of peptides work synergistically to plump your skin while stem cell technology in an exclusive complex supports natural defense mechanisms and repair cell damage.
Dramatically reduces the appearance of fine lines caused by facial expressions, wrinkles and other signs of ageing.
The unparalleled high concentration of effective ingredients will give you the MAXimum benefit.
Please call us to place your order or click on ENQUIRE below
Diane says "A personal favourite, I've used the MAX serum for four years - it's amazing!
£110
£125.00
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Heliocare Sun Touch Hydragel SPF 50
Heliocare Sun Touch Hydragel SPF 50 Oil-free, hydrating, easy to use, light to the touch formulation, providing an additional touch of moisture and a healthy bronze shimmer.
For all skin types, particularly those that need a touch of brightness.
Suitable for use after facial procedures such as microdermabrasion, peels, IPL or laser.
UVA/UVB filters: Ultra-advanced mineral filters and non-mineral filters expertly combined to provide high level UVA/UVB protection with an elegant skin-feel and look.
Photobiological protectants Fernblock: Natural fern extract rich in polyphenols and flavonoids, combined with Green Tea extract, provides biological photo-protection.
Protection enhancers: Ultrasomes; naturally derived endonucleases help provide DNA protection and repair.
Sunspheres: increase the effectiveness of the UVA/UVB filters.
Hyaluronic Acid & Aloe Vera: Intense moisturising agents to hydrate and soothe dryer skin.
£26.99
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