Ordering & Returns Policy
Ordering & Returns Policy
There are a few important things to keep in mind when returning a product you purchased.You can return unwanted items by post within 7 working days of receipt of your goods.
- Delivery costs are included for UK addresses only
- Delivery via Royalmail “Signed For” service – please provide a delivery address where a signature can be obtained on delivery
- Additional postage fees will be incurred for delivery outside of the UK – we will contact you & quote the additional postage costs;
- Europe typically £8 USA & Australia Typically £15 depending on weight – We will refund your order if you do not wish to pay for the item and the extra shipping
- You have the right to cancel your order and return products unused and in their original undamaged packaging within 14 days of placing your order
- Please email us on therapy@dianenivern.com if you wish to cancel your order and return it - Returns address Diane Nivern Clinic Ltd 406 Bury New Rd Whitefield Manchester M45 7SX.
- You will be responsible for the costs of returning the product you wish to return
- If you have a complaint regarding the product or experience an allergic reaction to the product please call us on 01617961169 or email therapy@dianenivern.com
- Please bear in mind that our skincare products are cosmeceutical grade – not cosmetic – they have “active” ingredients. Some degree of “downtime”, mild irritation, dryness or flakiness may be experienced and should not be considered as an “allergic reaction” – Please contact us for guidance before returning your product
- In the event of an allergic reaction there must be no more than 10% of product used to be refunded. You must be willing to provide details and photographic evidence of the issue as we are obliged to report skin reactions to the product’s manufacturer
Ship your item back to Us
Returns address:
406 Bury New Road, Whitefield Manchester, M45 7SX, UK
Please remember to ensure that the item you are returning is repackaged with all elements.
Our offers
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Skinceuticals Serum 10 Antioxidant Serum 30mls
Powerful antioxidant serum.
Counteracts the ageing effects of daylight, UV, Infrared, pollution, smoking and stress.
For all skin types or conditions to help restore healthy looking skin
Formulated with advanced antioxidant technology - 10% L-Ascorbic Acid proven to be absorbed into cells and used as an antioxidant.
Lightweight, fast-absorbing serum combines skin brightening ferulic acid with 10% pure vitamin C to enhance antioxidant performance.
Contains skin hydrating hyaluronic acid.
Ideal for use on younger skins under 35
Assists with brightening of sun damage, pigmentation and blemish marks from spots
Beneficial for skin prone to follicultis, shaving rash and ingrowing hairs.
Proven delivery of L-ascorbic acid to the skin in concentrations proven to be effective
L Ascorbic acid is the only version of Vitamin C that the cells recognise as an active antioxidant!
£59.99
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Skinceuticals CE Ferulic Serum 30mls
CE Ferulic Serum - Diane Nivern's ALL time favourite skincare product! Awarded Best Topical Skincare in Medical Aesthetic Awards 2008
Revolutionary antioxidant serum * Delivers an unprecedented 8 times the skin's natural protection against UV & HEVL sun damage / light damage * Neutralises free radicals that break down collagen and accelerate skin ageing * Helps build new collagen * Provides unmatched antioxidant protection. * Helps inhibit cellular changes that can contribute to skin cancer More protection means more youthful looking skin and better defence against environmental ageing."If you only buy one serious piece of skincare make it CE Ferulic - I personally recommend this product" - Diane Nivern
Peer Review Clinical Trials and Research shows:
- Sunscreens only block 45-55% of free radicals, leaving skin vulnerable to environmental damage
- C E Ferulic provides 8x UV photo (light) protection and unprecedented anti-ageing benefits
- C E Ferulic reduces sunburn cells up to 96% in UV irradiated skin
- C E Ferulic prevents thymine dimers- the DNA mutations associated with skin cancer
- Maximum anti-ageing results - better than any one antioxidant alone
- Neutralises free radical damage and protects against oxidative stress - the factors that lead to premature ageing, loss of elasticity and hyper-pigmentation
- Once absorbed, can't be washed or rubbed off Use every morning before moisturiser and sunscreen.
Why do I need this product?
Think of an apple, cut in half and exposed to the air. It will quickly go brown and bad. If you dipped it in lemon juice it wouldn't. Lemon juice is rich in Vitamin C (Ascorbic Acid) which prevents oxidation thus stopping the apple from going bad. Our faces are exposed to air, pollution, UV in day-light (not just sun-shine) and HEVL blue light from phone and computers and our own oxygen waste products from breathing and stress. All of these factors conspire to turn skin "bad" and speed up our ageing process - think of it as human rust. Antioxidant serums prevent this from happening. GENUINE UK STOCK FROM AN APPROVED SKINCEUTICALS SPECIALIST LEVEL CLINIC FREE DELIVERY See below for more reasons why you need this in your routineRelated Products
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IMAGE MD RESTORING YOUTH SERUM (30ML)
This highly concentrated blend of peptides and plant derived stem cell extracts, corrects and prevent the appearance of lines and wrinkles resulting in firmer and more elastic skin.
Active ingredients are carried into deeper layers of skin through the exclusive IMAGE Skincare Advanced Delivery Technology
Paraben Free
Formulated by plastic surgeons for maximum results.
DIANE'S PRO TIP
Any excess serum that you have left on your fingers, can be massaged onto the décolletage area for a youthful boost!
£85.00
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Skinceuticals Ultra Facial Defense SPF 50 30ml
Moisturiser and High Factor Facial Sunscreen SPF 50 in one!
For all skin types especially those who are prone to developing hyper pigmentation or brown sun spots.
Contains specific ingredients to prevent the formation of hyper pigmentation and melasma, chloasma (mask of pregnancy)
Ideal to use after facial treatments such as laser, peels, microdermabrasion or surgery.
Ultra Facial Defense provides high daily UVA and UVB protection;
Light texture designed for all skin types, even the oiliest, is also a perfect make-up base.
Daily broad spectrum UVA/UVB protection (SPF50)
Very light texture
Hypoallergenic and won't block pores!
Long tasting hydration over 12 hours
Excellent make-up base
Suitable for all skin types including men’s skin
Genuine Skinceuticals Stockist and Clinic
£34.99
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VITAL C hydrating facial oil (30ml)
Rejuvenate and revive radiance in dull, fatigued skin with a blend of skin-conditioning plant oils, nourishing fatty acids and known antioxidants that work in concert to reinforce the skin’s lipid barrier.
This ultra-light oil feels weightless on the skin but offers powerful moisture retention effects to keep it soft and supple.
£60.00
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Image Ageless Total Pure Hyaluronic Filler (30ml)
Pure hyaluronic hydrating skin serum plumps and fills lines with concentrated plant-derived, non-animal, hyaluronic acid, infused with soothing apricot oil, anti-inflammatory Vitamin B5 and potent antioxidant Vitamin E.
Skin feels deeply hydrated with each application. Smooths and plumps skin without an injection.
Skin type:
Dry/dehydrated, lax skin, post-peel, rosacea, inflamed skin.
Benefits
Highly concentrated and plant derived hyaluronic acid serum immediately plumps skin and increases moisture for all skin types.
18% Hyaluronic Acid smooths skin without injections while apricot oil provides additional hydration and skin soothing
To order this product, please call the clinic on 01617961169
£74.99
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Heliocare Sun Touch Hydragel SPF 50
Heliocare Sun Touch Hydragel SPF 50 Oil-free, hydrating, easy to use, light to the touch formulation, providing an additional touch of moisture and a healthy bronze shimmer.
For all skin types, particularly those that need a touch of brightness.
Suitable for use after facial procedures such as microdermabrasion, peels, IPL or laser.
UVA/UVB filters: Ultra-advanced mineral filters and non-mineral filters expertly combined to provide high level UVA/UVB protection with an elegant skin-feel and look.
Photobiological protectants Fernblock: Natural fern extract rich in polyphenols and flavonoids, combined with Green Tea extract, provides biological photo-protection.
Protection enhancers: Ultrasomes; naturally derived endonucleases help provide DNA protection and repair.
Sunspheres: increase the effectiveness of the UVA/UVB filters.
Hyaluronic Acid & Aloe Vera: Intense moisturising agents to hydrate and soothe dryer skin.
£26.99
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Susan Posnick Colorflo Mineral Powder Foundation M7 – Medium Beige
M7 Medium Beige - suits blondes light tan
SIMPLY BRUSH AND GO COLORFLO mineral powder foundation in a luxurious, self-dispensing refillable brush. COLORFLO is invisible and weightless on the skin.
SIMPLY BRUSH AND GO COLORFLO mineral powder foundation in a luxurious, self-dispensing refillable brush. COLORFLO is invisible and weightless on the skin.
Finely milled mineral powder foundation that does not emphasise pores or lines like some products do.
With all natural ingredients, COLORFLO provides powerful and natural sun protection.
COLORFLO will not clog pores or irritate sensitive skin. In fact, the ingredients are so gentle, you can apply COLORFLO immediately after facials and gentle peels.
M1 Porcelain
M2 Fair-Slightly yellow base
M3 Light Neutral
M4 Light Beige
M5 Apricot
M6 Medium-Slightly pink base
M7 Medium Beige
M8 Golden Beige
M9 Caramel
M10 Nutmeg
M11 Toffee
M12 Chestnut
Benefits:
Invisible finish with flawless coverage, your skin....but better
Quick and easy application
Sun protection SPF 30
Compact and portable-great for travel, even goes with you on the plane
Enriched with Vitamins A and E to nourish the skin
Softens fine lines and doesn't crease
Water and sweat resistant
Hypo-allergenic, won’t block pores and anti -bacterial
Environmentally thoughtful, with a refillable container
We use this product after our facials.
£39.99
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Brush-on-Block Mineral Powder Sunscreen SPF 30 – clear
-
Brush-On-Block pure mineral, chemical free, broad spectrum UVA/ UVB sunscreen
- Available in Transparent or NEW Tan / Bronzer - specify in buyers notes
- Brush-on-Block provides SPF 30 Broad Spectrum protection. Easy brush-on application. You can use it often, re-apply it with ease and take it everywhere for effortless on-the-go sun protection whenever you need it.Brush-On-Block is perfect for golfers, outdoor sports, gardeners, runners. Invisible, transparent mineral powder sunscreen to avoid the greasy feel of cream sunscreen - Invisible feel. Nothing to "run" into your eyes if you sweat. Contains the naturally-occurring active mineral sunscreen ingredients titanium dioxide and zinc oxide, to provide full coverage, invisible, natural mineral sun protection that you simply brush on. No more messy, greasy lotions, sticks and sprays. It offers a fast, convenient and effective way to protect everyone's skin from the sun, - everyday. Brush-On-Block is a non-irritating, sweat and water resistant sunscreen that comes in a patent-pending, self-dispensing make up quality brush. Unlike chemical sunscreens which work by being absorbed into the skin, Brush-On-Block features natural minerals which sit on top of your skin and reflect the sun's rays away from your body. Since it is not absorbed into the skin Brush-On-Block is less likely to irritate the skin or clog pores, making it ideal for people with acne-prone or sensitive skin. Refillable - great value
- Sweat and Water Resistant
- No Chemical Sunscreen Ingredients
- Non Greasy
- Doesn't Sting Eyes
- Goes on Over or Under Makeup
- Non-irritating
- Won't Cause Breakouts
- Easy and Convenient
- Portable Self-dispensing Brush
- Great for Thinning Hair or Bald Spots
- Ideal for Men, Women and Children
- Invisible finish colour-free - ALSO AVAILABLE IN TAN BRONZER
- Perfect for men!
- Hypoallergenic
- Suits all skin types and colours
£25.99
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Heliocare Advanced Spray SPF50 200ML
This nourishing yet non-greasy spray contains both mineral and non-mineral UV filters to limit sun-induced inflammation and premature ageing. This also contains a unique ingredient Fernblock™ (an extract sourced from a fern with the ability to protect itself against the sun’s rays) which inhibits DNA damage within the cells.
Maintain smooth, even skin from head to toe with the Heliocare Spray.
Suitable for sensitive and reactive skin
DIANES TIP: This convenient spray sunscreen takes out the hassle and chore of applying sunscreen. With just a few sprays on your exposed body parts and you're done. ideal if you get prickly heat rash.
Take this on your next holiday, thank me later!
£28.99
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Iluma Brightening Creme
Iluma Brightening Cream by Image Skincare
SKIN TYPE
Uneven skin tone, hyperpigmentation, age spots dark patches,"liver spots" melasma, skin discolorations.
DESCRIPTION
Revolutionary intense brightening crème effectively fades age spots and hyperpigmentation.
Contains an exclusive lightening complex to even out skin discoloration and brightens skin for a healthy, youthful and radiant complexion.
Vectorize-Technology delivers a complex of encapsulated ingredients time released up to 48 hours for a long lasting, intense effect.
Paraben free.
£110
£110.00
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Susan Posnick Colorflo Mineral Powder Foundation M2
M2 Fair - Slightly Yellow Base
SIMPLY BRUSH AND GO COLORFLO mineral foundation in a luxurious, self-dispensing refillable brush. COLORFLO is invisible and weightless on the skin.
Finely milled mineral foundation that does not emphasise pores or lines like some products do.
With all natural ingredients, COLORFLO provides powerful and natural sun protection.
COLORFLO will not clog pores or irritate sensitive skin. In fact, the ingredients are so gentle, you can apply COLORFLO immediately after facials and gentle peels.
COLORFLO is offered in shades for every skin tone, plus the perfect Shimmer and the ideal Bronzer.
M1 Porcelain
M2 Fair-Slightly yellow base
M3 Light Neutral
M4 Light Beige
M5 Apricot
M6 Medium-Slightly pink base
M7 Medium Beige
M8 Golden Beige
M9 Caramel
M10 Nutmeg
M11 Toffee
M12 Chestnut
Benefits:
Invisible finish with flawless coverage, your skin....but better
Quick and easy application
Sun protection SPF 25
Compact and portable-great for travel, even goes with you on the plane
Enriched with Vitamins A and E to nourish the skin
Softens fine lines and doesn't crease
Water and sweat resistant
Hypo-allergenic, non-comedogenic, and anti -bacterial
Environmentally thoughtful, with a refillable container
We use this product after our facials.
£39.99
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