Ordering & Returns Policy
Ordering & Returns Policy
There are a few important things to keep in mind when returning a product you purchased.You can return unwanted items by post within 7 working days of receipt of your goods.
- Delivery costs are included for UK addresses only
- Delivery via Royalmail “Signed For” service – please provide a delivery address where a signature can be obtained on delivery
- Additional postage fees will be incurred for delivery outside of the UK – we will contact you & quote the additional postage costs;
- Europe typically £8 USA & Australia Typically £15 depending on weight – We will refund your order if you do not wish to pay for the item and the extra shipping
- You have the right to cancel your order and return products unused and in their original undamaged packaging within 14 days of placing your order
- Please email us on therapy@dianenivern.com if you wish to cancel your order and return it - Returns address Diane Nivern Clinic Ltd 406 Bury New Rd Whitefield Manchester M45 7SX.
- You will be responsible for the costs of returning the product you wish to return
- If you have a complaint regarding the product or experience an allergic reaction to the product please call us on 01617961169 or email therapy@dianenivern.com
- Please bear in mind that our skincare products are cosmeceutical grade – not cosmetic – they have “active” ingredients. Some degree of “downtime”, mild irritation, dryness or flakiness may be experienced and should not be considered as an “allergic reaction” – Please contact us for guidance before returning your product
- In the event of an allergic reaction there must be no more than 10% of product used to be refunded. You must be willing to provide details and photographic evidence of the issue as we are obliged to report skin reactions to the product’s manufacturer
Ship your item back to Us
Returns address:
406 Bury New Road, Whitefield Manchester, M45 7SX, UK
Please remember to ensure that the item you are returning is repackaged with all elements.
Our offers
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Skinceuticals Serum 10 Antioxidant Serum 30mls
Powerful antioxidant serum.
Counteracts the ageing effects of daylight, UV, Infrared, pollution, smoking and stress.
For all skin types or conditions to help restore healthy looking skin
Formulated with advanced antioxidant technology - 10% L-Ascorbic Acid proven to be absorbed into cells and used as an antioxidant.
Lightweight, fast-absorbing serum combines skin brightening ferulic acid with 10% pure vitamin C to enhance antioxidant performance.
Contains skin hydrating hyaluronic acid.
Ideal for use on younger skins under 35
Assists with brightening of sun damage, pigmentation and blemish marks from spots
Beneficial for skin prone to follicultis, shaving rash and ingrowing hairs.
Proven delivery of L-ascorbic acid to the skin in concentrations proven to be effective
L Ascorbic acid is the only version of Vitamin C that the cells recognise as an active antioxidant!
£59.99
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Medik8 C-Tetra 30ml
Professional Strength Pro-Collagen Synthesis
Super Antioxidant Serum
A revolutionary ultra-stable Vitamin C serum to combat sun-induced damage to the skin,
help trigger collagen production,
help reduce retinol and peel related redness, increase the skin's elasticity and density as well as improve the skin's texture and brighten the complexion.
Contains 3% Tetrahexyldecyl Ascorbate, the new lipid-based vitamin C derivative shown to be 4 times more potent than the equivalent concentration of regular vitamin C (L-ascorbic acid) plus synergistic d-alpha (natural) vitamin E.
Suitable for individuals in their mid-20s to mid-30s with all skin types.
£34.99
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Skinceuticals CE Ferulic Serum 30mls
CE Ferulic Serum - Diane Nivern's ALL time favourite skincare product! Awarded Best Topical Skincare in Medical Aesthetic Awards 2008
Revolutionary antioxidant serum * Delivers an unprecedented 8 times the skin's natural protection against UV & HEVL sun damage / light damage * Neutralises free radicals that break down collagen and accelerate skin ageing * Helps build new collagen * Provides unmatched antioxidant protection. * Helps inhibit cellular changes that can contribute to skin cancer More protection means more youthful looking skin and better defence against environmental ageing."If you only buy one serious piece of skincare make it CE Ferulic - I personally recommend this product" - Diane Nivern
Peer Review Clinical Trials and Research shows:
- Sunscreens only block 45-55% of free radicals, leaving skin vulnerable to environmental damage
- C E Ferulic provides 8x UV photo (light) protection and unprecedented anti-ageing benefits
- C E Ferulic reduces sunburn cells up to 96% in UV irradiated skin
- C E Ferulic prevents thymine dimers- the DNA mutations associated with skin cancer
- Maximum anti-ageing results - better than any one antioxidant alone
- Neutralises free radical damage and protects against oxidative stress - the factors that lead to premature ageing, loss of elasticity and hyper-pigmentation
- Once absorbed, can't be washed or rubbed off Use every morning before moisturiser and sunscreen.
Why do I need this product?
Think of an apple, cut in half and exposed to the air. It will quickly go brown and bad. If you dipped it in lemon juice it wouldn't. Lemon juice is rich in Vitamin C (Ascorbic Acid) which prevents oxidation thus stopping the apple from going bad. Our faces are exposed to air, pollution, UV in day-light (not just sun-shine) and HEVL blue light from phone and computers and our own oxygen waste products from breathing and stress. All of these factors conspire to turn skin "bad" and speed up our ageing process - think of it as human rust. Antioxidant serums prevent this from happening. GENUINE UK STOCK FROM AN APPROVED SKINCEUTICALS SPECIALIST LEVEL CLINIC FREE DELIVERY See below for more reasons why you need this in your routineRelated Products
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Image Prevention+ Tinted Moisturiser SPF 30
Image Skincare Prevention + Tinted Moisturiser SPF 30 is enriched with essential vitamins and potent anti-oxidants as free radical scavengers -
Colour adjusts to suits most skin colours to give an even natural appearance
Pure physical broad spectrum high UVA/UVB moisturiser provides an even skin tone and healthy glow while protecting against the damaging effects of the sun.
Benefits;
Moisturiser, make up and physical UVA UVB sunscreen all in one product
Water resistant
Oil-free
Excellent make-up base or substitute
Paraben free and chemical free
High sun protection UVA/UVB
Please call us to place your order or click on ENQUIRE below
£45
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Susan Posnick Colorflo Mineral Powder Foundation – Golden Bronze M9
M9 Caramel / Golden Bronze Suits darker tans, Asian, Afro Caribbean skin tones
SIMPLY BRUSH AND GO COLORFLO mineral foundation in a luxurious, self-dispensing refillable brush. COLORFLO is invisible and weightless on the skin.
Finely milled mineral foundation that does not emphasise pores or lines like some products do.
With all natural ingredients, COLORFLO provides powerful and natural sun protection.
COLORFLO will not clog pores or irritate sensitive skin. In fact, the ingredients are so gentle, you can apply COLORFLO immediately after facials and gentle peels.
COLORFLO is offered in shades for every skin tone, plus the perfect Shimmer and the ideal Bronzer.
Benefits:
Invisible finish with flawless coverage, your skin....but better
Quick and easy application
Sun protection SPF 30
Compact and portable-great for travel, even goes with you on the plane
Enriched with Vitamins A and E to nourish the skin
Softens fine lines and doesn't crease
Water and sweat resistant
Hypo-allergenic – non irritating for sensitive skins
Non-comedogenic – won’t block pores
Anti –bacterial – suitable for acne prone skin
Environmentally thoughtful, with a refillable container
We use this product after our facials.
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Skinade Collagen Drink Travel Sachets 30 days
Circadia Skincare, Cosmeceutical Skincare Ranges, Digestive Care, Facial Sun Protection, Image Skincare, Medik8 Skincare, Pigmentation Skincare, RegimA Skin Treatments, Skin & Wellbeing Products, Skinade, Skinceuticals
Skinade Collagen Drink
Drinking Skinade on a daily basis promotes...- healthier looking skin
- more even toned skin
- younger looking skin
- increased skin hydration
- reduced appearance of fine lines and wrinkles
- more radiant skin
- reduction of cellulite
£105.00
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Image Ageless Total Pure Hyaluronic Filler (30ml)
Pure hyaluronic hydrating skin serum plumps and fills lines with concentrated plant-derived, non-animal, hyaluronic acid, infused with soothing apricot oil, anti-inflammatory Vitamin B5 and potent antioxidant Vitamin E.
Skin feels deeply hydrated with each application. Smooths and plumps skin without an injection.
Skin type:
Dry/dehydrated, lax skin, post-peel, rosacea, inflamed skin.
Benefits
Highly concentrated and plant derived hyaluronic acid serum immediately plumps skin and increases moisture for all skin types.
18% Hyaluronic Acid smooths skin without injections while apricot oil provides additional hydration and skin soothing
To order this product, please call the clinic on 01617961169
£74.99
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IMAGE MD restoring youth repair creme (30ml)
DETAILS
This highly concentrated blend of retinol, glycolic acid and oil soluble vitamin C supports the rejuvenation of ageing skin.
Skin looks youthful, firm and radiant after just a few applications.
High-performance ingredients are absorbed into the skin through the exclusive IMAGE Skincare Advanced Delivery Technology.
Paraben free. Formulated by plastic surgeons for maximum results.
INDICATIONS: Ageing skin, including fine lines, wrinkles, environmentally damaged skin and other signs of ageing.
DIANES PRO TIP: Great for pigmented skin, fine lines and wrinkles. This cream will leave your skin looking radiant and firm!
£75.00
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Iluma Intense Lightening Serum 30ml
Iluma by Image Skincare Intense Lightening Serum
SKIN TYPE
Hyper-pigmentation, Age spots, brown patches, Rosacea, sun damaged, irritated, post peel, sensitive skin
A lightweight oil-free serum that treats skin discoloration and redness.
A blend of botanical lighteners, Vitamin C and grape seed extract gently reduces inflammation promoting a clear, fresh-looking complexion. Perfectly calms skin following skin treatments, laser and waxing.
Ideal for all skin types.
Vectorize Technology delivers a complex of encapsulated ingredients time released up to 48 hours for a long lasting, intense effect.
Paraben free, 100% Hydroquinone free.
£55 - Call us to order this product or Click on Enquire button
£55.00
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IMAGE MD restoring facial cleanser (118ml)
This effective glycolic, lactic and salicylic daily cleanser gently exfoliates and effectively removes makeup as well as increases cellular turnover for rejuvenation.
Prepares skin for optimal absorption of other IMAGE MD products.
Formulated by plastic surgeons for maximum results.
Paraben free.
DIANE'S PRO TIP: Great to use after the gym, for a deep clean!
£30.00
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IMAGE MD RESTORING YOUTH SERUM (30ML)
This highly concentrated blend of peptides and plant derived stem cell extracts, corrects and prevent the appearance of lines and wrinkles resulting in firmer and more elastic skin.
Active ingredients are carried into deeper layers of skin through the exclusive IMAGE Skincare Advanced Delivery Technology
Paraben Free
Formulated by plastic surgeons for maximum results.
DIANE'S PRO TIP
Any excess serum that you have left on your fingers, can be massaged onto the décolletage area for a youthful boost!
£85.00
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Image Prevention+ Matte Moisturiser SPF 30
Lightweight, ultra-sheer, oil-free MATTE finish UVA/UVB broad spectrum hydrating moisturiser.
Prevention+ by Image Skincare - hydrating moisturisers provide ultimate protection against the ageing effects of the UV, sun and environmental exposures.
A hydrating, oil free moisturiser contains potent antioxidant thiothaine & other essential antioxidant vitamins to prevent free radical damage from pollution and infrared.
Suitable for all skin types especially oily types and where a matte appearance is required.
Suitable for; Combination /Oily Skins or where a matte finish is preferred - A popular choice for men.
Sensitive, Acne Rosacea
Broad spectrum UVA/UVB protection
Pure physical protection
Long lasting hydtation
Water resistant
Paraben free
Please call us to place your order or click on ENQUIRE below
£45
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Susan Posnick Colorflo Mineral Powder Foundation M11 – Deep Bronze
M11 Toffee
SIMPLY BRUSH AND GO COLORFLO mineral foundation in a luxurious, self-dispensing refillable brush. COLORFLO is invisible and weightless on the skin.
Finely milled mineral foundation that does not emphasise pores or lines like some products do.
With all natural ingredients, COLORFLO provides powerful and natural sun protection.
COLORFLO will not clog pores or irritate sensitive skin. In fact, the ingredients are so gentle, you can apply COLORFLO immediately after facials and gentle peels.
COLORFLO is offered in shades for every skin tone, plus the perfect Shimmer and the ideal Bronzer.
Benefits:
Invisible finish with flawless coverage, your skin....but better
Quick and easy application
Sun protection SPF 30
Compact and portable-great for travel, even goes with you on the plane
Enriched with Vitamins A and E to nourish the skin
Softens fine lines and doesn't crease
Water and sweat resistant
Hypo-allergenic – non irritating for sensitive skins
Non-comedogenic – won’t block pores Anti –bacterial – suitable for acne prone skin
Environmentally thoughtful, with a refillable container
We use this product after our facials.
£39.99
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