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Ordering & Returns Policy

Ordering & Returns Policy

There are a few important things to keep in mind when returning a product you purchased.You can return unwanted items by post within 7 working days of receipt of your goods.

  • Delivery costs are included for UK addresses only
  • Delivery via Royalmail “Signed For” service – please provide a delivery address where a signature can be obtained on delivery
  • Additional postage fees will be incurred for delivery outside of the UK – we will contact you & quote the additional postage costs;
  • Europe typically £8 USA & Australia Typically £15 depending on weight – We will refund your order if you do not wish to pay for the item and the extra shipping
  • You have the right to cancel your order and return products unused and in their original undamaged packaging within 14 days of placing your order
  • Please email us on therapy@dianenivern.com if you wish to cancel your order and return it - Returns address Diane Nivern Clinic Ltd 406 Bury New Rd Whitefield Manchester M45 7SX.
  • You will be responsible for the costs of returning the product you wish to return
  • If you have a complaint regarding the product or experience an allergic reaction to the product please call us on 01617961169 or email therapy@dianenivern.com
  • Please bear in mind that our skincare products are cosmeceutical grade – not cosmetic – they have “active” ingredients. Some degree of “downtime”, mild irritation, dryness or flakiness may be experienced and should not be considered as an “allergic reaction” – Please contact us for guidance before returning your product
  • In the event of an allergic reaction there must be no more than 10% of product used to be refunded. You must be willing to provide details and photographic evidence of the issue as we are obliged to report skin reactions to the product’s manufacturer

Ship your item back to Us

Returns address:

406 Bury New Road, Whitefield Manchester, M45 7SX, UK
Please remember to ensure that the item you are returning is repackaged with all elements.

Our offers

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Medik8 C-Tetra 30ml

Professional Strength Pro-Collagen Synthesis Super Antioxidant Serum A revolutionary ultra-stable Vitamin C serum to combat sun-induced damage to the skin, help trigger collagen production, help reduce retinol and peel related redness, increase the skin's elasticity and density as well as improve the skin's texture and brighten the complexion. Contains 3% Tetrahexyldecyl Ascorbate, the new lipid-based vitamin C derivative shown to be 4 times more potent than the equivalent concentration of regular vitamin C (L-ascorbic acid) plus synergistic d-alpha (natural) vitamin E. Suitable for individuals in their mid-20s to mid-30s with all skin types.
£34.99 Add to basket
Skinceuticals-CE Ferulic antioxidant Serum Quick View

Skinceuticals CE Ferulic Serum 30mls

CE Ferulic Serum - Diane Nivern's ALL time favourite skincare product! Awarded Best Topical Skincare in Medical Aesthetic Awards 2008

Revolutionary antioxidant serum * Delivers an unprecedented 8 times the skin's natural protection against UV photoaging * Neutralises free radicals that break down collagen and accelerate skin ageing * Helps build new collagen * Provides unmatched antioxidant protection. More protection means more youthful looking skin and better defence against environmental ageing.

"If you only buy one serious piece of skincare make it CE Ferulic - I personally recommend this product" - Diane Nivern

Peer Review Clinical Trials and Research shows:
  • Sunscreens only block 45-55% of free radicals, leaving skin vulnerable to environmental damage
  • C E Ferulic provides 8x UV photoprotection and unprecedented anti-ageing benefits
  • C E Ferulic reduces sunburn cells up to 96% in UV irradiated skin
  • C E Ferulic prevents thymine dimers- the DNA mutations associated with skin cancer
  • Benefits
  • Maximum anti-aging results - better than any one antioxidant alone
  • Neutralises free radical damage and protects against oxidative stress - the factors that lead to premature aging, loss of elasticity and hyper-pigmentation
  • Once absorbed, can't be washed or rubbed off Use every morning before moisturiser and sunscreen.

Why do I need this product?

Think of an apple, cut in half and exposed to the air. It will quickly go brown and bad. If you dipped it in lemon juice it wouldn't. Lemon juice is rich in Vitamin C (Ascorbic Acid) which prevents oxidation thus stopping the apple from going bad. Our faces are exposed to air, pollution, UV in daylight (not even necessarily sunshine / heat) and our own oxygen waste products from breathing and stress. All of these factors conspire to turn skin "bad" and speed up our ageing process - think of it as human rust. Antioxidant serums prevent this from happening. GENUINE UK STOCK FROM AN APPROVED SKINCEUTICALS SPECIALIST LEVEL CLINIC FREE DELIVERY
£119.99 Add to basket
Skinceuticals Serum 10 AOX 30mls Quick View

Skinceuticals Serum 10 Antioxidant Serum 30mls

Powerful antioxidant serum. Counteracts the ageing effects of daylight, UV, Infrared, pollution, smoking and stress. For all skin types or conditions to help restore healthy looking skin Formulated with advanced antioxidant technology - 10% L-Ascorbic Acid proven to be absorbed into cells and used as an antioxidant. Lightweight, fast-absorbing serum combines skin brightening ferulic acid with 10% pure vitamin C to enhance antioxidant performance. Contains skin hydrating hyaluronic acid. Ideal for use on younger skins under 35 Assists with brightening of sun damage, pigmentation and blemish marks from spots Beneficial for skin prone to follicultis, shaving rash and ingrowing hairs. Proven delivery of L-ascorbic acid to the skin in concentrations proven to be effective L Ascorbic acid is the only version of Vitamin C that the cells recognise as an active antioxidant!  
£59.99 Add to basket

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M9 Caramel Suits darker tans, Asian, Afro Caribbean skin tones SIMPLY BRUSH AND GO COLORFLO mineral foundation in a luxurious, self-dispensing refillable brush. COLORFLO is invisible and weightless on the skin. Finely milled mineral foundation that does not emphasise pores or lines like some products do. With all natural ingredients, COLORFLO provides powerful and natural sun protection. COLORFLO will not clog pores or irritate sensitive skin. In fact, the ingredients are so gentle, you can apply COLORFLO immediately after facials and gentle peels. COLORFLO is offered in shades for every skin tone, plus the perfect Shimmer and the ideal Bronzer. Benefits: Invisible finish with flawless coverage, your skin....but better Quick and easy application Sun protection SPF 30 Compact and portable-great for travel, even goes with you on the plane Enriched with Vitamins A and E to nourish the skin Softens fine lines and doesn't crease Water and sweat resistant Hypo-allergenic – non irritating for sensitive skins Non-comedogenic – won’t block pores Anti –bacterial – suitable for acne prone skin Environmentally thoughtful, with a refillable container We use this product after our facials.
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M4 Light Beige SIMPLY BRUSH AND GO COLORFLO mineral foundation in a luxurious, self-dispensing refillable brush. COLORFLO is invisible and weightless on the skin. Finely milled mineral foundation that does not emphasise pores or lines like some products do. With all natural ingredients, COLORFLO provides powerful and natural sun protection. COLORFLO will not clog pores or irritate sensitive skin. In fact, the ingredients are so gentle, you can apply COLORFLO immediately after facials and gentle peels. COLORFLO is offered in shades for every skin tone, plus the perfect Shimmer and the ideal Bronzer. Benefits: Invisible finish with flawless coverage, your skin....but better Quick and easy application Sun protection SPF 30 Compact and portable-great for travel, even goes with you on the plane Enriched with Vitamins A and E to nourish the skin Softens fine lines and doesn't crease Water and sweat resistant Hypo-allergenic – non irritating for sensitive skins Non-comedogenic – won’t block pores Anti –bacterial – suitable for acne prone skin Environmentally thoughtful, with a refillable container We use this product after our facials.
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Our best selling cleanser! Lightweight, creamy, hydrating cleanser that removes ALL make up and impurities. Treats environmentally damaged skin, giving it a renewed, nourished and silky smooth feel. Ideal for all skins including redness prone skin, smokers'skin, frequent flyers' skin and those needing more moisture. Post Peel/Post Operative Dry,Dehydrated,Rosacea, Sensitive, Irritated acne skin Quenches the skin with essential vitamins Gently removes makeup and residue Improves skin texture and tone Sun Damaged, Sun Burned Excellent for Sensitive Skin Eczema NOTE: We can't sell this online please call us to place your order £30
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Skinceuticals Brightening UV Defense 30ml Quick View

Skinceuticals Brightening UV Defense 30ml

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Drinking Skinade on a daily basis promotes...
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Multi award winning collagen drink with outstanding results in independent clinical trials Reduces the inflammation of acne, acne rosacea, psoriasis & eczema. Promotes healthy healing of skin after aggressive aesthetic procedures and cosmetic surgery We recommend a minimum  of 60 - 90 days treatment to see results 3 boxes of 10 15ml sachets = 30 days treatment Add the contents of each sachet to a small bottle or glass of water
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Brush-on-Block Mineral Powder Sunscreen SPF 30 – clear

  • Brush-On-Block pure mineral, chemical free, broad spectrum UVA/ UVB sunscreen

  • Available in Transparent or NEW Tan / Bronzer - specify in buyers notes
  • Brush-on-Block provides SPF 30 Broad Spectrum protection. Easy brush-on application. You can use it often, re-apply it with ease and take it everywhere for effortless on-the-go sun protection whenever you need it.Brush-On-Block is perfect for golfers, outdoor sports, gardeners, runners. Invisible, transparent mineral powder sunscreen to avoid the greasy feel of cream sunscreen - Invisible feel. Nothing to "run" into your eyes if you sweat. Contains the naturally-occurring active mineral sunscreen ingredients titanium dioxide and zinc oxide, to provide full coverage, invisible, natural mineral sun protection that you simply brush on. No more messy, greasy lotions, sticks and sprays. It offers a fast, convenient and effective way to protect everyone's skin from the sun, - everyday. Brush-On-Block is a non-irritating, sweat and water resistant sunscreen that comes in a patent-pending, self-dispensing make up quality brush. Unlike chemical sunscreens which work by being absorbed into the skin, Brush-On-Block features natural minerals which sit on top of your skin and reflect the sun's rays away from your body. Since it is not absorbed into the skin Brush-On-Block is less likely to irritate the skin or clog pores, making it ideal for people with acne-prone or sensitive skin. Refillable - great value
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  • Ideal for Men, Women and Children
  • Invisible finish colour-free - ALSO AVAILABLE IN TAN BRONZER
  • Perfect for men!
  • Hypoallergenic
  • Suits all skin types and colours
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VITAL C hydrating facial oil (30ml)

Rejuvenate and revive radiance in dull, fatigued skin with a blend of skin-conditioning plant oils, nourishing fatty acids and known antioxidants that work in concert to reinforce the skin’s lipid barrier. This ultra-light oil feels weightless on the skin but offers powerful moisture retention effects to keep it soft and supple.
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Iluma Intense Brightening Eye Cream 15ml

Lightens pigmentation in eye area Brightens and Fades dark under eye circles Reduces puffiness Firms and Tightens lines, crow's feet and lax skin around eyes Eyes instantly look firmer, brighter and more radiant with long term results visible in 6 weeks Ideal for all skin types with impressive results seen in clinic for our clients of colour Paraben free. £59.99 Call us to order this product
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