Ordering & Returns Policy
Ordering & Returns Policy
There are a few important things to keep in mind when returning a product you purchased.You can return unwanted items by post within 7 working days of receipt of your goods.
- Delivery costs are included for UK addresses only
- Delivery via Royalmail “Signed For” service – please provide a delivery address where a signature can be obtained on delivery
- Additional postage fees will be incurred for delivery outside of the UK – we will contact you & quote the additional postage costs;
- Europe typically £8 USA & Australia Typically £15 depending on weight – We will refund your order if you do not wish to pay for the item and the extra shipping
- You have the right to cancel your order and return products unused and in their original undamaged packaging within 14 days of placing your order
- Please email us on therapy@dianenivern.com if you wish to cancel your order and return it - Returns address Diane Nivern Clinic Ltd 406 Bury New Rd Whitefield Manchester M45 7SX.
- You will be responsible for the costs of returning the product you wish to return
- If you have a complaint regarding the product or experience an allergic reaction to the product please call us on 01617961169 or email therapy@dianenivern.com
- Please bear in mind that our skincare products are cosmeceutical grade – not cosmetic – they have “active” ingredients. Some degree of “downtime”, mild irritation, dryness or flakiness may be experienced and should not be considered as an “allergic reaction” – Please contact us for guidance before returning your product
- In the event of an allergic reaction there must be no more than 10% of product used to be refunded. You must be willing to provide details and photographic evidence of the issue as we are obliged to report skin reactions to the product’s manufacturer
Ship your item back to Us
Returns address:
406 Bury New Road, Whitefield Manchester, M45 7SX, UK
Please remember to ensure that the item you are returning is repackaged with all elements.
Product brand
Our offers
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Medik8 C-Tetra 30ml
Professional Strength Pro-Collagen Synthesis
Super Antioxidant Serum
A revolutionary ultra-stable Vitamin C serum to combat sun-induced damage to the skin,
help trigger collagen production,
help reduce retinol and peel related redness, increase the skin's elasticity and density as well as improve the skin's texture and brighten the complexion.
Contains 3% Tetrahexyldecyl Ascorbate, the new lipid-based vitamin C derivative shown to be 4 times more potent than the equivalent concentration of regular vitamin C (L-ascorbic acid) plus synergistic d-alpha (natural) vitamin E.
Suitable for individuals in their mid-20s to mid-30s with all skin types.
£34.99
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Skinceuticals CE Ferulic Serum 30mls
CE Ferulic Serum - Diane Nivern's ALL time favourite skincare product! Awarded Best Topical Skincare in Medical Aesthetic Awards 2008
Revolutionary antioxidant serum * Delivers an unprecedented 8 times the skin's natural protection against UV photoaging * Neutralises free radicals that break down collagen and accelerate skin ageing * Helps build new collagen * Provides unmatched antioxidant protection. More protection means more youthful looking skin and better defence against environmental ageing."If you only buy one serious piece of skincare make it CE Ferulic - I personally recommend this product" - Diane Nivern
Peer Review Clinical Trials and Research shows:
- Sunscreens only block 45-55% of free radicals, leaving skin vulnerable to environmental damage
- C E Ferulic provides 8x UV photoprotection and unprecedented anti-ageing benefits
- C E Ferulic reduces sunburn cells up to 96% in UV irradiated skin
- C E Ferulic prevents thymine dimers- the DNA mutations associated with skin cancer
- Benefits
- Maximum anti-aging results - better than any one antioxidant alone
- Neutralises free radical damage and protects against oxidative stress - the factors that lead to premature aging, loss of elasticity and hyper-pigmentation
- Once absorbed, can't be washed or rubbed off Use every morning before moisturiser and sunscreen.
Why do I need this product?
Think of an apple, cut in half and exposed to the air. It will quickly go brown and bad. If you dipped it in lemon juice it wouldn't. Lemon juice is rich in Vitamin C (Ascorbic Acid) which prevents oxidation thus stopping the apple from going bad. Our faces are exposed to air, pollution, UV in daylight (not even necessarily sunshine / heat) and our own oxygen waste products from breathing and stress. All of these factors conspire to turn skin "bad" and speed up our ageing process - think of it as human rust. Antioxidant serums prevent this from happening. GENUINE UK STOCK FROM AN APPROVED SKINCEUTICALS SPECIALIST LEVEL CLINIC FREE DELIVERY
£119.99
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Skinceuticals Serum 10 Antioxidant Serum 30mls
Powerful antioxidant serum.
Counteracts the ageing effects of daylight, UV, Infrared, pollution, smoking and stress.
For all skin types or conditions to help restore healthy looking skin
Formulated with advanced antioxidant technology - 10% L-Ascorbic Acid proven to be absorbed into cells and used as an antioxidant.
Lightweight, fast-absorbing serum combines skin brightening ferulic acid with 10% pure vitamin C to enhance antioxidant performance.
Contains skin hydrating hyaluronic acid.
Ideal for use on younger skins under 35
Assists with brightening of sun damage, pigmentation and blemish marks from spots
Beneficial for skin prone to follicultis, shaving rash and ingrowing hairs.
Proven delivery of L-ascorbic acid to the skin in concentrations proven to be effective
L Ascorbic acid is the only version of Vitamin C that the cells recognise as an active antioxidant!
£59.99
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Related Products
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Image Prevention+ Tinted Moisturiser SPF 30
Image Skincare Prevention + Tinted Moisturiser SPF 30 is enriched with essential vitamins and potent anti-oxidants as free radical scavengers -
Colour adjusts to suits most skin colours to give an even natural appearance
Pure physical broad spectrum high UVA/UVB moisturiser provides an even skin tone and healthy glow while protecting against the damaging effects of the sun.
Benefits;
Moisturiser, make up and physical UVA UVB sunscreen all in one product
Water resistant
Oil-free
Excellent make-up base or substitute
Paraben free and chemical free
High sun protection UVA/UVB
Please call us to place your order or click on ENQUIRE below
£45
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Image MD Restoring Collagen Eye Gel (15ml)
The advanced Collagen eye gel helps to dramatically reduce the appearance of fine lines, wrinkles, puffiness and dark circles while providing intense hydration to the delicate eye area.
Active ingredients are carried into deeper layers of the skin through exclusive IMAGE Skincare Advanced Delivery Technology.
Paraben Free.
Formulated by plastic surgeons for maximum results.
DIANE'S PRO TIP - Use your ring finger to apply a pea sized amount of eye cream and gently repeat patting motions under the lower eyelid. This creates blood flow to the eye, which lifts and rejuvenates skin.
£89.99
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iMASK Biomolecular hydrating recovery mask
This moisture-rich sheet mask contains an advanced concentration of ultra-hydrating ingredients to rescue dull, dry skin.
Skin soaks up the biomolecular complex, which deeply nourishes and provides anti-aging benefits to fight signs of dryness, reduce the appearance of fine lines and wrinkles, and instantly give the skin a plump, firm appearance.
I love using this mask before an event for that instant glow, and it's perfect before flights to keep skin hydrated and fresh!
*One mask*
To order this product please call us on 01617961169
£8.99
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Susan Posnick Colorflo Mineral Powder Foundation M3
M3 Light Neutral Suits most pale skins - our best seller
SIMPLY BRUSH AND GO COLORFLO mineral foundation in a luxurious, self-dispensing refillable brush. COLORFLO is invisible and weightless on the skin.
Finely milled mineral foundation that does not emphasise pores or lines like some products do.
With all natural ingredients, COLORFLO provides powerful and natural sun protection.
COLORFLO will not clog pores or irritate sensitive skin. In fact, the ingredients are so gentle, you can apply COLORFLO immediately after facials and gentle peels.
COLORFLO is offered in shades for every skin tone, plus the perfect Shimmer and the ideal Bronzer.
Benefits:
Invisible finish with flawless coverage, your skin....but better
Quick and easy application
Sun protection SPF 30
Compact and portable-great for travel, even goes with you on the plane
Enriched with Vitamins A and E to nourish the skin
Softens fine lines and doesn't crease
Water and sweat resistant
Hypo-allergenic – non irritating for sensitive skins
Non-comedogenic – won’t block pores
Anti –bacterial – suitable for acne prone skin
Environmentally thoughtful, with a refillable container
We use this product after our facials.
£39.99
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Image Ormedic Balancing Lip Enhancement Complex
As used at the end of all our clinic treatments!
Lip plumping, hydrating, lip enhancer for dry lips
BENEFITS
Fine Lines
Smoker's lip lines
Resurfaces and visibly reduces the appearance of fine lines
Post lip enhancement
Adds volume to the lip
Dry / Dehydrated Lips
Non sticky - Does not sting
Progressive improvement of lip volume and reduction of lip lines
Certified organic ingredients combined with highly effective ingredients and anti-oxidants
Products not tested on Animals
No Petrochemicals
No Chemical Preservatives
Fragrance composed with 100% Essential Oils
No silicones
An ultra hydrating anti-aging polypeptide lip complex, which dramatically enhances the appearance of lip contours. Adding up to 40% more moisture, volume and reducing fine lines with repeat usage.
Please call us to place your order or click on ENQUIRE below
Available in CLEAR or LIMITED EDITION SHEER PINK
£23.99
£23.99
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VITAL C hydrating facial oil (30ml)
Rejuvenate and revive radiance in dull, fatigued skin with a blend of skin-conditioning plant oils, nourishing fatty acids and known antioxidants that work in concert to reinforce the skin’s lipid barrier.
This ultra-light oil feels weightless on the skin but offers powerful moisture retention effects to keep it soft and supple.
£60.00
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Skinceuticals Brightening UV Defense 30ml
Daily moisturiser with UVA / UVB SPF 30 and Hyperbright technology to actively prevent the darkening of pigment in the skin.
Use as your daily moisturiser
Cosmetically elegant – non greasy
Sheer, no white residue
Satin finish makes an excellent make up base
Ideal to prevent the formation of irregular skin tones or hyperpigmentation.
Use over antioxidant serums such as Antioxidants CE Ferulic or Phloretin CF to further prevent the darkening of pigmentation
FREE DELIVERY
Genuine Skinceuticals UK Stockist and Clinic
£34.99
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Susan Posnick Colorflo Mineral Powder Foundation – Golden Bronze M9
M9 Caramel Suits darker tans, Asian, Afro Caribbean skin tones
SIMPLY BRUSH AND GO COLORFLO mineral foundation in a luxurious, self-dispensing refillable brush. COLORFLO is invisible and weightless on the skin.
Finely milled mineral foundation that does not emphasise pores or lines like some products do.
With all natural ingredients, COLORFLO provides powerful and natural sun protection.
COLORFLO will not clog pores or irritate sensitive skin. In fact, the ingredients are so gentle, you can apply COLORFLO immediately after facials and gentle peels.
COLORFLO is offered in shades for every skin tone, plus the perfect Shimmer and the ideal Bronzer.
Benefits:
Invisible finish with flawless coverage, your skin....but better
Quick and easy application
Sun protection SPF 30
Compact and portable-great for travel, even goes with you on the plane
Enriched with Vitamins A and E to nourish the skin
Softens fine lines and doesn't crease
Water and sweat resistant
Hypo-allergenic – non irritating for sensitive skins
Non-comedogenic – won’t block pores
Anti –bacterial – suitable for acne prone skin
Environmentally thoughtful, with a refillable container
We use this product after our facials.
£39.99
Add to basket
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Image MD Restoring Retinol Booster (30ml)
Boost your skin to perfection with this highly concentrated blend of essential omega-3 and omega-6 oils infused with retinol.
Fights signs of ageing from environmental exposures.
Preserves a youthful appearance by increasing the hydration level of your skin.
DIANE'S TIP
If this is your first time using Retinol, start off using once /twice a week for two weeks. And then build up to using on alternate nights if necessary.
£75.00
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Susan Posnick Colorflo Mineral Powder Foundation M2
M2 Fair - Slightly Yellow Base
SIMPLY BRUSH AND GO COLORFLO mineral foundation in a luxurious, self-dispensing refillable brush. COLORFLO is invisible and weightless on the skin.
Finely milled mineral foundation that does not emphasise pores or lines like some products do.
With all natural ingredients, COLORFLO provides powerful and natural sun protection.
COLORFLO will not clog pores or irritate sensitive skin. In fact, the ingredients are so gentle, you can apply COLORFLO immediately after facials and gentle peels.
COLORFLO is offered in shades for every skin tone, plus the perfect Shimmer and the ideal Bronzer.
M1 Porcelain
M2 Fair-Slightly yellow base
M3 Light Neutral
M4 Light Beige
M5 Apricot
M6 Medium-Slightly pink base
M7 Medium Beige
M8 Golden Beige
M9 Caramel
M10 Nutmeg
M11 Toffee
M12 Chestnut
Benefits:
Invisible finish with flawless coverage, your skin....but better
Quick and easy application
Sun protection SPF 25
Compact and portable-great for travel, even goes with you on the plane
Enriched with Vitamins A and E to nourish the skin
Softens fine lines and doesn't crease
Water and sweat resistant
Hypo-allergenic, non-comedogenic, and anti -bacterial
Environmentally thoughtful, with a refillable container
We use this product after our facials.
£39.99
Add to basket
